Jillian K Hudson, Uxc Email & Phone Number

Greensboro, Nc, Us

Offering qualitative user research services and UX strategy coaching

Charlotte, Nc, Us

Collaborated with company executives, built UX champion relationships with other leaders to understand their business goals, and strategized with product owners of Freight Optimizer to determine priorities. Created several research-led initiatives that business stakeholders have enthusiastically approved. Conducted usability testing training for non-UXers, which included mentoring, and educational sessions. • Led essential research trials and invited internal employees to participate and share their work processes in Freight Optimizer. • Liaised with a design partner to create updates before presenting results and recommendations to top leaders.• Validated that the sales team would be capable of analyzing price contracts (e.g., Costco, Pepsi, Frito Lay) as lanes went to RFP. • Devised user experience goals to raise the bottom line, user experience standards, and performance metrics. • Confirmed that the organization is meeting customers’ needs, staying ahead of the competition, and continued to drive innovation company-wide. • Brainstormed with the executive team to develop efficient strategies and develop innovative and lucrative policies within the organization.• Produced “highlight reels” that demonstrate to the organization the results of departmental efforts and the resulting benefits, utilizing SharePoint spreadsheets, video presentations, and PowerPoint slides.• Cultivated vendor relationships and analyzed customer feedback to ensure the team is offering excellent service. • Restructured the entire research practice as a centralized function and designed a 5-year business/UX roadmap in collaboration with company leadership.

Greenwich, Ct, Us

Spun into RXO

Charlotte, Nc, Us

Selected to serve in a contractor role with TEKsystems, tasked with establishing a user experience research practice for Merrill Lynch, a subsidiary of Bank of America. Conducted comprehensive research for the UX Manager and leveraged expertise to educate the newly formed UX team. Defined CashPro App customer and user preferences based on foundational research.• Defined, through rigorous research, customers’ needs when using the CashPro app, which revealed three personas that warranted their own customized landing page.• Secured excellent customer and user satisfaction ratings and trust in Bank of America Merrill Lynch, through improvements and upgrades made to the CashPro app, based on customer feedback. • Identified misconceptions in AI external sales support mobile app usability, which for most users became unusable in the variety of environments it would be used and created a design solution. • Created design system components using Sketch for the wholesale interactive services team.• Increased efficiency 10% by creating a user interface and information architecture for an enterprise-wide compliance and regulatory application. • Boosted relationship managers’ productivity by 25% providing an interaction design and information architecture utilizing Sketch and Omnigraffle for a mobile AI tool. • Subject matter expert (SME) for UX, accessibility, and usability on multiple applications in progress for the wholesale teams.

San Francisco, California, Us

Gained valuable, hands-on experience in tactical user research and identifying customer insights. Leveraged design background to create the task model chart for user personas. Utilized the user personas and gamification to train new UX contractors to correctly apply the user personas in initiatives. Expanded the role’s scope to include strategic discovery research. • Guided three project teams in usability of the Wells Fargo Wallet app, and held recurring monthly research sessions on how to identify user preferences on the new app. • Managed and moderated usability studies on customer-facing bank products for desktop and mobile devices. • Engaged with external research vendors and synthesized past research to guide new projects. • Designed personal task model chart designs and consulted on a variety of quantitative and qualitative user testing processes with the customer experience (CX) team and retail LOBs.

San Diego, Ca, Us

• Remote contextual interviews for enhancements on existing enterprise application and the creation of brand new applications for the cybersecurity team• Created the user interface for an enterprise-wide internal web application following usability and user experience best practices• Created and performed usability testing on end users• Created UX documentation intranet• Provided UX, accessibility, and usability subject-matter expertise on multiple enterprise applications in progress for the Global Information Security (GIS) team• Clients in the financial industry

New York, Ny, Us

Dallas-Fort Worth, Texas, Us

• Refactored the user experience and information architecture for pilot training schedule application• Through heuristic analysis and user interviews, I re-created the information architecture of the legacy application• Created intranet for UX deliverables including: interactive prototype, process flow, style guide, HTML/CSS layout• Creating wireframes, visual design and graphics• Streamlined the user work flow by more than 33%*** Case study available only by request ***

Dallas-Fort Worth, Texas, Us

• Improving touchscreen interface design for user experience and accessibility on the check-in kiosks• Established touchscreen kiosk user experience best practices through heuristic analysis and usability testing• Facilitated business requirements communication between the internal client and the technical team• Lead content strategy efforts on consistent messaging and contextual translations for the kiosk application• Introduced consistency across the kiosk application by creating components, design patterns, style guides and wireframes for Flex/Agile development team during Internationalization efforts and a Flex rewrite (My nickname: UX Team!)• Created UX documentation as an intranet site complete with interactive UML process flows (by use case and high-level overview) and wireframe prototypes that are now used for training new agents and referenced by business units for strategic corporate planning*** Case study available for download from my portfolio site. ***

Dallas-Fort Worth, Texas, Us

• Provided usability and user experience expertise for multiple departments• Created interface designs for aa.com website and the check-in kiosk on multiple projects• Provided heuristic analysis of aa.com site architecture

Bfa, Fine Art

Extension, Advanced Multimedia / Web