Jaime Killingbeck Medina Email & Phone Number

Panama

Panamá, Panamá

•Analyze the functional requirements and write detailed functional specifications.•Coordinate different steps and actors from the building phase to delivery to ensure the compliance of delivered functionality.•Encourage innovation and operational performance in the ideation of new functionalities, services, and technologies.•Collaborate with customers to complete requirements analysis, ad-hoc requests, and present solutions.•Ellaborate documentation and update manuals as… Show more •Analyze the functional requirements and write detailed functional specifications.•Coordinate different steps and actors from the building phase to delivery to ensure the compliance of delivered functionality.•Encourage innovation and operational performance in the ideation of new functionalities, services, and technologies.•Collaborate with customers to complete requirements analysis, ad-hoc requests, and present solutions.•Ellaborate documentation and update manuals as required per changes.•Build and execute functional tests to guarantee quality and comply with product specifications.•Manage Operational relationships with customers in the Americas region•Prepare and provide tailored training to customers in English and Spanish. Show less

Panamá, Panamá

• Lead as Project Manager, IT Frequent Flyer Program projects with budgets up to $500K per project.• Plan and execute timelines, budgets, and scope. • Work with global developments, support teams, and suppliers to implement IT projects (on-site and virtually)• Lead projects in waterfall and agile methodology.• Prepare documentation required by the Project Management Office (PMO) including risk assessment, project definition document, budgets, and timelines.Supervise a… Show more • Lead as Project Manager, IT Frequent Flyer Program projects with budgets up to $500K per project.• Plan and execute timelines, budgets, and scope. • Work with global developments, support teams, and suppliers to implement IT projects (on-site and virtually)• Lead projects in waterfall and agile methodology.• Prepare documentation required by the Project Management Office (PMO) including risk assessment, project definition document, budgets, and timelines.Supervise a dedicated development team:• Manage, organize, and distribute technical resources and assignments of the dedicated team.• Planning and follow-up of implementation activities from the requirements until the post-implementation phase. Including new partners integrations such as airlines, banks, and stores.• Build requirement documentation with business needs to create or change existing functionalities assuring them to be functional, useful, and reliable.• Lead changes and improvements in each of the processes.• Manage problem resolutions in the applications related to the Loyalty Program. Show less

• Monitor and assure the correct performance of the organization's Loyalty Management System.• Coordinate with the provider to make fixes, solve incidents, and assure the correct implementation of work orders and/or developments.• Prepare, store, and provide evidence of company internal controls to comply with SOX.• Analyze, design, and configure in the system campaigns, promotions, and accruals rules.• Execute tests of configurations and developments to validate that the… Show more • Monitor and assure the correct performance of the organization's Loyalty Management System.• Coordinate with the provider to make fixes, solve incidents, and assure the correct implementation of work orders and/or developments.• Prepare, store, and provide evidence of company internal controls to comply with SOX.• Analyze, design, and configure in the system campaigns, promotions, and accruals rules.• Execute tests of configurations and developments to validate that the results are as expected.• Create, manage, and delete users from the system based on critical access controls. Show less

• Structure, manage and control safety and quality projects for the Operational Safety & Quality Assurance vice presidency. • Build, manage, and control financial budget for the vice presidency. • Design and implement administrative procedures for the departments.

• Assistance the Quality and Safety Director in the collection, monitoring, and leading indicators of Safety and Quality of Copa Airlines.• Perform monthly analysis of trends of different indicators that impact company safety.• Collect and update the Safety and Quality system of safety occurrences (accidents, incidents and/or events) and provide support to system users• Participate as an active leader in the implementation of various projects and audits on Safety and Quality.•… Show more • Assistance the Quality and Safety Director in the collection, monitoring, and leading indicators of Safety and Quality of Copa Airlines.• Perform monthly analysis of trends of different indicators that impact company safety.• Collect and update the Safety and Quality system of safety occurrences (accidents, incidents and/or events) and provide support to system users• Participate as an active leader in the implementation of various projects and audits on Safety and Quality.• Provide ideas and initiatives to ensure the flow of information throughout the organization.• Responsible for the dissemination and promotion of Safety and Quality issues through the organization. Administrate the website of the Quality and Safety Department and organize and work with all publications (murals, monitors multimedia, intranet).• Plan, execute, and monitor the budgetary issues of the Quality & Safety Department.• Execute operational audits and guarantee compliance with policies, processes, and the correct implementation of actions. Show less

• Create reports and indicators that help managers to make decisions to improve the efficiency of the departments.• Conduct studies and analysis of trends in the results.• Prepare budget reports, projections, monthly and annual sales goals.• Planning and Scheduling workforce for Customer Service Department and Sales Department.• Develop strategies to achieve the indicators of each of the departments of the Vice President.• Conduct weekly presentations of results to the Vice… Show more • Create reports and indicators that help managers to make decisions to improve the efficiency of the departments.• Conduct studies and analysis of trends in the results.• Prepare budget reports, projections, monthly and annual sales goals.• Planning and Scheduling workforce for Customer Service Department and Sales Department.• Develop strategies to achieve the indicators of each of the departments of the Vice President.• Conduct weekly presentations of results to the Vice President.• Planning training according to the needs of the areas.• Assist in projects by providing required information, projections and estimates. Show less

• Customer Support by phone, email, chat and others.• Evaluation and review of procedures of personal loans, mortgages, cars and credit cards. • Take control and sales statistics for each agent. • Support and assist agents in achieving their individual goals while ensuring compliance with the objectives of the department.

• Outsource to multiple US, regional and international airlines.• Customer Service, review information and flight schedules• Coordinate the shipping of lost and found bags.• Sort and distribute ground staff to meet the time set for board flights• Coordination of food and supplies needed to provide the services required on board.

Specialization In Project Management, Project Management

Master Of Business Administration (Mba), Business Administration And Management, General

Master In Project Management, Industrial Engineering

Bachelor Of Engineering (Beng), Ingeniería Industrial

Postgrado En Alta Gerencia, Industrial Engineering

Bachelor Of Advertising And Marketing, Producción De Video Digital

High School Diploma, Bilingue En Ciencias