Jennifer Pavloski Email & Phone Number

Philadelphia, Pennsylvania, United States

Dunmore, Pennsylvania, United States

o Assists the Supervisor in the Billing/Collection activities for a variety of business units, including UPGF LTL, International Customs House Brokerage, UPS Supply Chain Solutions, and Mail Innovations.o Responsible for monitoring department quality, productivity, and the administrative team in performing the activities for the daily function. o General understanding of industry and financial trends impacting UPS and/or customers’ organizations; identifies the organizational structure and functions within a business.o Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.o Generates profitability reports on specific customers, services, and operational initiatives to enable management to analyze overall performance.o Networks with both internal and external customers as well as vendors and outside companies to gather inquiry details, provides resolution, and ensuring customer satisfaction.o Trains employees to identify potential strategies and resolutions to customer issues and how to properly monitor customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. o Evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity.o Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions. o Partners with various departments to resolve and correct payment and billing issues.o Participates in the implementation of new or improved processes o Communicates operational instructions to the processing workgroup.o Completes quarterly evaluations on administrative group.o Coach’s administrative group on various tasks to ensure they achieve their goals.

Dunmore, Pennsylvania, United States

o Performed strongly on annual evaluations o Professionally communicates with customers to discuss projects, identified problems, or concerns and to guide others in resolution.o Audits other associates’ work and provide follow-up training as needed.o Responsible for providing credit recommendations and reports based on financial data analysis which typically requires significant experience and root cause analysis.o Involved with the preparation of complex reports and analysis using various software packages.o Knowledge of multiple systems, products, services, and business units o Organizes root cause analysis of systematic and procedural abnormalities causing rating errors o Provides analysis and recommendations using financial ratios and metrics based on financial statements and outside credit agencies data to maximize working capital o Makes decisions regarding customer credit worthiness and Bankruptcy potentials Facilitates formation of cross-functional teams o Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy of credit ratings Coordinates and directs conference calls o Dispatches work based on Supervisor direction o Develops and/or completes ad-hoc and standard reporting for immediate group and other internal/external customers o Utilizes customer financial data to scrutinize requests for small package/SCS extended terms o Makes recommendations based on micro/macro financial analysis for current and potential customer credit terms and pricing inquiries o Ability to work in a team environment and consistently exhibit leadership and team building skills o Facilitates in a highly measured, fast-paced, production environmento Completes spreadsheets and prepares reports using data analytics and Access databases Knowledge and Skills

Scranton, Pennsylvania Area

o Communicated and built strong relationships with customers regarding delinquent balances using formal and informal methods.o Identified and prioritized severe issues impacting paymento Integrated with UPS Sales team and Program Managers to keep current with any client/customer changes. o Developed, created, and analyzed collection and A/R reports for customers.o Assisted in the training program and helped with shadowing new hireso Assisted in cash applications, corrections, and Master file issues.o Facilitated on special projects including Eaton and Newgistics.o Strived to achieve and exceed monthly goals I was given to improve cash flow, minimizing delinquency, reducing Days Sales Outstanding and limiting bad debt exposure through being engaged with customers on daily basis.

Moosic, Pa

- Contacted targeted physicians’ offices to provide clinical and formulary information. - Developed superior product and disease state knowledge to effectively engage with physicians in high level dialogue regarding product indications, on-label usage and other clinical issues. - Build strong relationships and rapport with key staff members and gate keepers.- Used strong customer service skills to gain access to key decision makers on difficult accounts.- Positively influenced sales performance and ensured sales forecasts that met/exceeded territory goals. - Took initiative to address personal performance challenges and acted on self-development in order to improve performance and broad based goal attainment.- Consistently ranked in top three performers during monthly reviews- Ranked second in my team during yearly reviews.

Pittston, Pa

o Reported to Rusty Fender, Professor and On Air Traffic Reportero Included cutting and editing segments for NEPA Outlook.o Also helped with Promotions department.

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Zebra Communications

Associate Of Arts (Aa), Communications, General