• Acquired business requirements and developed custom ServiceNow solutions related to Client Scripts, Script Includes, Business Rules, UI Policies, UI Actions, database infrastructure, reporting, and data imports/exports • Coded and invoked scripts in JS to facilitate specialized form and workflow mechanics as well as manipulation of ecc queue to trigger non-JS code on various mid-servers• Application development including creation and configuration of Workspaces, Mid-Servers… Show more • Acquired business requirements and developed custom ServiceNow solutions related to Client Scripts, Script Includes, Business Rules, UI Policies, UI Actions, database infrastructure, reporting, and data imports/exports • Coded and invoked scripts in JS to facilitate specialized form and workflow mechanics as well as manipulation of ecc queue to trigger non-JS code on various mid-servers• Application development including creation and configuration of Workspaces, Mid-Servers, Service Catalogs, Email Notifications, Schedules, Transform Maps, and more• Skilled in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, and Service Requests• Served as System Administrator to setup and maintain users, roles, groups, security access, and policies Show less

• Planned and executed access database migration into SQL server and updated all supporting report data connections• Utilized SharePoint and Nintex leading to the planning, developing, deployment, and maintenance of custom forms and workflows• Implemented automated workflows to handle cross-functional team processes reducing time and labor• Designed and implemented custom DocuSign automations to reduce labor and improve document accuracy• Worked with end users… Show more • Planned and executed access database migration into SQL server and updated all supporting report data connections• Utilized SharePoint and Nintex leading to the planning, developing, deployment, and maintenance of custom forms and workflows• Implemented automated workflows to handle cross-functional team processes reducing time and labor• Designed and implemented custom DocuSign automations to reduce labor and improve document accuracy• Worked with end users throughout the development and deployment of numerous systems to ensure needs are met• Lead on Power BI data modeling, reporting, as well as administration of BI workspaces, Data Gateway, and user roles Show less

• Maintained and developed Access database ETLs to support value analysis reporting• Engineered data analytic tools improving data quality and report outputs • Identified and completed value analysis initiatives with potential savings of $2MM• Provided recommendations to Supply Chain leads based on analytical findings

• Established financial KPIs by collaborating with the entire C-Suite• Formed dynamic payroll budgets that forecasted direct business impacts• Collected, analyzed, and generated financial & operational data for quarterly earnings

• Worked in partnership with all teams including Customer Service, Dispatch, Safety, Inventory, HR, and Finance to generate over $100,000 in additional gross profit by taking advantage of pricing changes in the market and overall procedure reform• Challenged existing processes & business practices with insightful questions that ultimately led to significant change in the day-to-day operations of the company• Saved hundreds of hours for team members through the automation of… Show more • Worked in partnership with all teams including Customer Service, Dispatch, Safety, Inventory, HR, and Finance to generate over $100,000 in additional gross profit by taking advantage of pricing changes in the market and overall procedure reform• Challenged existing processes & business practices with insightful questions that ultimately led to significant change in the day-to-day operations of the company• Saved hundreds of hours for team members through the automation of previous business practices as well as developed, implemented, and trained on tools created• Involved in all aspects of KPI & metric report creation including the preliminary discussions of goals & objectives to extracting the data via SQL then generating reports by means of SSRS, Excel, or other reporting tools• Created and modified SQL queries for reporting as well as data investigations to gain insight to specific questions• Fielded and addressed inquiries on various KPIs, metrics, and procedures• Routinely met deliverable deadlines including ad hoc reporting in addition to monthly and weekly reports Show less

• Identified operational inefficiencies and provided effective business solutions; generating over $1M in additional revenue• Developed KPI dashboard reporting modules for numerous functional groups to illustrate employee productivity • Designed and created custom business applications and shortcuts using Autohotkey (AHK) and VBA to automate various processes and boost productivity; saving over $150,000 in shipping costs… Show more • Identified operational inefficiencies and provided effective business solutions; generating over $1M in additional revenue• Developed KPI dashboard reporting modules for numerous functional groups to illustrate employee productivity • Designed and created custom business applications and shortcuts using Autohotkey (AHK) and VBA to automate various processes and boost productivity; saving over $150,000 in shipping costs and $105,000 in labor expenses• Researched and presented financial statistics to executive management to arrive at strategic business decisions• Consulted with business leaders to implement tactics for process improvement • Optimized employee performance by designing and demonstrating use of user friendly reporting tools• Collaborated with team members to streamline business procedures Show less

• Minimized costs through data collection, research, and analysis of business practices regarding logistics• Completed strategic transactions through the use of economic principles to generate cash flows and to sustain a high inventory turnover rate• Built and maintained relationships with customers and suppliers yielding residual income as well as discounted values• Restored computer hardware through component replacement, extensive testing, and diagnosed failing… Show more • Minimized costs through data collection, research, and analysis of business practices regarding logistics• Completed strategic transactions through the use of economic principles to generate cash flows and to sustain a high inventory turnover rate• Built and maintained relationships with customers and suppliers yielding residual income as well as discounted values• Restored computer hardware through component replacement, extensive testing, and diagnosed failing apparatuses and/or deficiencies in software applications• Constructed residential networks allowing cross-functional use of electronic equipment Show less

• Processed customer transactions accurately and efficiently in accordance with AML/BSA policies and procedures• Maintained cash levels by analyzing historical cash flow data and providing suggested purchase order information• Investigated customer complications to reach appropriate solutions