Jackson Kiteli Email & Phone Number

Nairobi County, Kenya

United Arab Emirates, AE

In my role as an Infrastructure Project Manager, I provide technical coordination for various infrastructure activities and projects, manage project budgets, and secure project compliance with technical and user requirements. I lead cross-functional teams, monitor project performance, and drive corrective actions to keep initiatives and projects on track.

San Jose, CA, US

Provided leadership to Cisco Customer Experience Experts (SMEs) to support Safaricom Kenya and Vodafone Group to move its business forward with accelerated agility, innovation through advisory services and analytics-driven insights which included but not limited to:- Configuration best practices- Syslog Analysis- Hardware Lifecycle management- Product.

Espoo, Southern Finland, FI

Led a team of subject matter experts across the globe, vendors and subcontractors to deploy a Turnkey solution that centralized Messaging, Signaling and Roaming VAS to serve MTN operating companies across the Middle East and Africa. The scope included; deploy and integrate all network elements, deploy Cloud Infrastructure, plan and migrate all signaling.

Nairobi, Nairobi, KE

Succeffuly managed and delivered an Operation Excellence program for Safaricom Kenya PLC by reviewing andimproving areas of the operations through identifying network problems, customer reported issues andimplementing corrective action based on researched and approved solutions.Results- Improved network performance measurement KPI’s between 5% to 10%..

Kista, Stockholm, SE

2014-Dec to 2017-April, Safaricom Wi-Fi Project- To increase service availability within Nairobi CBD, I Led a successful Fiber Rollout to interconnect.- Led a Wi-Fi solution deployment into the existing Safaricom multi-Vendor Data Services.2014-May to 2014-Dec, ATLANTIQUE GABON, Core Network Migration- Successfully delivered a CORE Network modernization.

Kista, Stockholm, SE

- Consistently identified new sales leads and converted them to opportunities while managing customer relationship during the project lifecycle.- Developed and maintained strong relationships with the power base within the customer and in accordance with the account relationship plan.- Collaborated with internal stakeholders using diverse tools and.

Kista, Stockholm, SE

- Ensured efficient delivery of customer support services, sales support and customer satisfaction within the framework of the signed Service Level Agreement SLA, in collaboration with Project Managers, Service Delivery Organization and Life Cycle Management.- Oversaw the delivery of support services within financial targets.- Successfully developed.

Selling Skills And Sales Operations

Sales Opportunity Creation (Soc)

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program