James Kitzmiller Email & Phone Number

New Mexico, United States

Corpus Christi, Texas, United States

Albuquerque, New Mexico, United States

Three generations of women artists creating custom wrapping paper and other gift supplies. Look for us on Etsy! MaryMari LLC

Albuquerque, New Mexico, United States

Santa Fe, New Mexico Area

Lead retail operations for branch offices in New Mexico and Colorado. Manage controllable expenses, losses, operational and regulatory risk. Manage internal and external partner relationships. Implemented risk and error reporting, policies and procedures, branch self-audits, safe deposit box management, and new technology initiatives.Provide operational leadership for retail division. Represent retail division in executive committees. Ensure bank compliance with federal and state regulations. Provide operational leadership for branches. Serve on conversion committees for pending merger, including Retail and Credit Card work streams. Lead task force and management of conversion projects.

Albuquerque, New Mexico Area

Led retail operations for 21 branch offices in New Mexico. Manages controllable expenses, losses, operational and regulatory risk. Provided audit analysis of branches to ensure compliance with regulatory and policy requirements. Mentored and coached branch leaders to ensure their success and that operational and sales goals were met. Managed staff development.

Albuquerque, New Mexico

Supervise staff and manage internal communications for regional bank.·Provide operational analysis for retail offices, IT, Loan Administration, Loan Operations, Customer Support Services, Proof, Treasury Management, and other back office groups.·Provide consistent communication across retail branch network, loans, and support groups.·Established and implemented operational policy/procedure documentation program.·Established and implemented program for internal branch reviews for audit preparation.·Established and implemented online documentation program and Adobe Acrobat forms.·Developed and implemented editorial standards and templates for online documentation and forms, particularly for data capture from Adobe Acrobat documents.·Developed team of operations specialists and analysts to cover operational issues and audit preparation.·Developed and implemented document scanning using barcoded coversheets populated with customer data for online reference and storage.·Collaborate with internal bank divisions for development of operational solutions for cross-departmental efficiencies.

· Managed all aspects of small food manufacturing/distribution business including all P/L responsibilities, employees, contracts, food purity and quality, and vendor coordination. · Successfully purchased second food manufacturer to double production while achieving operational efficiencies. · Successfully sold business after increasing sales by over 100% within two years.

· Managed five web programmers of online and offline offering materials for investment bank. · Developed processes to reduce web production lead-time from two days to two hours. · Led teams, including customer support, engineering, and marketing staff, to ensure consistency of message and style across delivery formats (online and print).

· Managed in-house and external editorial staff for national bank with over 1,000 retail branches. · Maintained corporate vision and voice throughout documentation and ensured operational and regulatory compliance. · Developed and implemented online publishing models from paper-based system. · Developed new departmental operational procedures and processes to save $1.1 million in printing expenses in first year.

Bachelor Of University Studies, Politics, American Studies, 4.0

Associate Of Arts Degree, Liberal Arts