* Assist with entry/exit procedures for individuals [employees, visitors, vendors, etc] on Lucasfilm campus, in addition to other security protocol.* Complete daily badge inventory daily (on Microsoft Excel)* Use database software (Splan/Easy Lobby) to assist with access control into building* Regularly train new hires of lobby officer duties/responsibilities

Assisted walk-in customers with inquiries regarding our facility.

Managed several existing accounts with LegalMatch, spoke regularly with member attorneys in an effort to maximize their memberships; trained, coached and motivated attorneys

Communicated frequently with external customers. Created invoices per requests from clients for Google Earth, Google Sketchup, Google Enterprise and Google Radio Automation. Managed daily billing processes/reconciliation for these particular products. Prepared and maintained customer records. Received inbound billing related customer calls and emails and resolved issues that arose by working with global sales force and relevant departments, if applicable.• Reviewed 100% of incoming billing questions in corresponding product queues on daily basis• Answered 100% of billing inquiries within 48-hour time requirement

Supported customers with telephone requests regarding premier kitchenappliances for distributing company. Answered various inquiries regarding company’s services. Oversaw under counter refrigeration products as well as managed several accounts.

Assisted customers with telephone requests regarding information management and records storage, including document destruction. Created/maintained several running spreadsheets/logs. Helped track call volumes, average talk times, etc, utilizing ACD (automated call distributor).