Jon Keck Email and Phone Number
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Experienced Platform Engagement Center manager with a demonstrated history of working in the insurance industry. Skilled in technical and operations management, staff development/adult learning, instructional design, communications, and graphic/multimedia design. Strong engagement center professional with a Bachelor of Science in Mass Communication and Master of Fine Arts in Directing.
Arkansas Blue Cross Blue Shield
View- Website:
- arkansasbluecross.com
- Employees:
- 2382
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Platform Engagement Center ManagerArkansas Blue Cross Blue ShieldLittle Rock, Ar, Us
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Servicenow Platform Engagement Center ManagerArkansas Blue Cross Blue Shield Jul 2020 - PresentLittle Rock, Ar, UsAs part of the technology infrastructure operations division, I manage a team responsible for the engagement and development of the ServiceNow suite of applications for the enterprise. I oversee and contribute to the strategy and solutions available in the ServiceNow platform-as-a-service. I maintain oversight of the ServiceNow platform and serve as the point-of-contact for ServiceNow vendor management.
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Staff Development & Communications ManagerArkansas Blue Cross Blue Shield Oct 2015 - Jul 2020Little Rock, Ar, UsI managed the staff development for over 500 Information Systems and Technology professionals. I created the strategic development and deployment of a learning curriculum for position advancement and leadership development. I directed the creation and distribution of communication for IT organizational initiatives through multiple delivery channels.
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Operational Support & Development ManagerArkansas Blue Cross Blue Shield Jul 2005 - Oct 2015Little Rock, Ar, UsI managed the Operational Support & Development division. With a staff of 45+ employees and an annual budget of $3.5 million, the division's primary mission is to serve and support the other operational areas within the Arkansas Blue Cross and Blue Shield organization. During my tenure, the divisional accountabilities included operational training and staff development for customer service and claims staff, receipt of all incoming mail and its distribution both physically and electronically throughout the organization, conversion of paper claims to electronic data, data entry, and archival document imaging and management.
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Customer Service TrainerArkansas Blue Cross Blue Shield Mar 2001 - Jul 2005Little Rock, Ar, UsI successfully developed and delivered customer service training for new and existing customer service representatives. I wrote technical and narrative manuals. I created multimedia presentations to assist in adult learning. I developed, launched and maintained an intranet site housing customer service division’s informational resources. I collaborated with subject matter experts to write and organize its content.
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Customer Service RepresentativeArkansas Blue Cross Blue Shield Sep 1996 - Mar 2001Little Rock, Ar, UsI responded, assisted and resolved customer and medical provider health insurance inquiries involving enrollment, billing, benefits, claims status and payment. I advocated on behalf of the customer or medical provider by communicating necessary information and initiating appropriate company activities to satisfy and resolve questions or concerns.
Jon Keck Skills
Jon Keck Education Details
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University Of OklahomaDrama - Directing -
University Of Central ArkansasCommunications
Frequently Asked Questions about Jon Keck
What company does Jon Keck work for?
Jon Keck works for Arkansas Blue Cross Blue Shield
What is Jon Keck's role at the current company?
Jon Keck's current role is Platform Engagement Center Manager.
What is Jon Keck's email address?
Jon Keck's email address is jo****@****sas.gov
What is Jon Keck's direct phone number?
Jon Keck's direct phone number is +150137*****
What schools did Jon Keck attend?
Jon Keck attended University Of Oklahoma, University Of Central Arkansas.
What skills is Jon Keck known for?
Jon Keck has skills like Graphic Design, Acting, Team Building, Microsoft Office, Customer Service, Instructional Design, Presentation Design, Health Insurance, Operations Management, Training Management, Document Management, Project Management.
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