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Jordan Kaiz Legaspi is listed as Service Desk Analyst at TPG Telecom, a with 19 employees, based in Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Jordan Kaiz Legaspi.
Jordan Kaiz Legaspi previously worked as Technical Help Desk Specialist at Tpg Telecom and Information Technology Help Desk Analyst at Freelance. Jordan Kaiz Legaspi holds Computer Engineering from Polytechnic University Of The Philippines.
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More than a year of freelancing experience as NOC Engineer/Service Desk Analyst.More than two years of extensive Technical Support, Customer Service and Sales work experience in theCall Center Industry. Acted as POC and has undergone training for Quality Assurance post by doing calllistening and monitoring for special projects. I have also functioned as Clean Sales Champ monitoringsales that are placed under investigation status.
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Identifying, investigating and resolving clients’ issues with their internet and landline service.Guiding clients through troubleshooting processes, and with manual configuration of their modem.Lodging support tickets and assigning them to responsible support groups.
Providing first level support for customers and clients using basic technical and service knowledge.Taking ownership for the coordination, investigation and documentation of customer and system incidents.Assists in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services.Ensures proper documentation for all problems, incidents and requests.Demonstrate good understanding of the… Show more Providing first level support for customers and clients using basic technical and service knowledge.Taking ownership for the coordination, investigation and documentation of customer and system incidents.Assists in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services.Ensures proper documentation for all problems, incidents and requests.Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents.Work with other teams to ensure the coordinated management of incidents. Show less
Monitor the performance and capability of computer systems using diversified tools.Triage or troubleshoot issues within defined areas.Track, update and document all activities, defects and resolutions in detail.Works with both internal and external teams to assist in escalated troubleshooting for issues relating to client's server and workstations.Sending daily and weekly reports in line with server monitoring and encountered issues.
Ncr - National Capital Region, Philippines
Customer Experience and Sales Consultant / Clean Sales ChampCTA Sales Inbound TeamDuties and Responsibilities:• Working with clients in regards with their account related concern.• Attending to basic billing queries.• Promoting, upselling related products to maximise customer’s experience.
Philippines
Technical Support; Customer Service; SalesDuties and Responsibilities:• Working with clients to identify their Broadband, Telephone and Television issues.• Analyzing call logs to be able to spot common trends and underlying problems.• Scheduling of field engineers to visit customer’s premise.• Testing and fixing faulty equipment (free flow).• Troubleshooting of DSL connection using line test and other troubleshooting tools.• Attending to basic billing… Show more Technical Support; Customer Service; SalesDuties and Responsibilities:• Working with clients to identify their Broadband, Telephone and Television issues.• Analyzing call logs to be able to spot common trends and underlying problems.• Scheduling of field engineers to visit customer’s premise.• Testing and fixing faulty equipment (free flow).• Troubleshooting of DSL connection using line test and other troubleshooting tools.• Attending to basic billing queries.• Promoting, upselling related products to maximize customer’s experience. Show less
Other employees you can reach at tpgtelecom.com.au. View company contacts for 19 employees →
Ria Mijares
Colleague at Tpg TelecomMetro Manila, National Capital Region, Philippines
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DE
Dave Englert
Colleague at Tpg TelecomBrisbane, Queensland, Australia
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Karen Petros
Colleague at Tpg TelecomQuezon City, National Capital Region, Philippines
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Francis Steven Aguila
Colleague at Tpg TelecomCalabarzon, Philippines
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JC
Jeffrey Columna
Colleague at Tpg TelecomQuezon City, National Capital Region, Philippines
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JG
Joseph Gerges
Colleague at Tpg TelecomAustralia
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Helen Lee
Colleague at Tpg TelecomSydney, New South Wales, Australia
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JM
Johnfoll Mara
Colleague at Tpg TelecomMetro Manila, National Capital Region, Philippines
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Sherrin Elliott
Colleague at Tpg TelecomGreater Sydney Area, Australia
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Brett Sanderson
Colleague at Tpg TelecomLisarow, New South Wales, Australia
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Quick answers generated from the profile data available on this page.
Jordan Kaiz Legaspi works for TPG Telecom.
Jordan Kaiz Legaspi is listed as Service Desk Analyst at TPG Telecom.
Jordan Kaiz Legaspi is based in Calabarzon, Philippines while working with TPG Telecom.
Jordan Kaiz Legaspi has worked for Tpg Telecom, Freelance, Tsa Group - Australia, and Transcom.
Jordan Kaiz Legaspi's colleagues at TPG Telecom include Ria Mijares, Dave Englert, Karen Petros, Francis Steven Aguila, and Jeffrey Columna.
You can use AeroLeads to view verified contact signals for Jordan Kaiz Legaspi at TPG Telecom, including work email, phone, and LinkedIn data when available.
Jordan Kaiz Legaspi holds Computer Engineering from Polytechnic University Of The Philippines.
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