Jon Klein Email & Phone Number

United States

Carpinteria, Ca, Us

Leads the strategy, execution, & operations of the Cloud Runtime Division consisting of 28 Platform Engineers and 3 Engineering Managers responsible for systems at the core of Procore's Internal Developer Platform. Critical to Procore's success before and after our $11bn IPO and multiple years of 30%+ YoY revenue growth.Established the SRE function and grew the team to over 20, partnering with product engineers to build more resilient systems. Today we support:- $1B in ARR- 530k DAU- 250M Transactions per day- 180k active construction projects globally- 600+ deploys per week - An annual cloud & SaaS provider budget in the tens of millionsWe helped achieve:- 9% reduction in cloud costs- 77% reduction in high-severity incidents- 70%+ reduction in vulnerabilities - Reduction of new service creation times from months to hours- Reduction of new core "landing zone" delivery time from weeks to under an hour- Reduction of new cloud account vending time from weeks to minutes

Schaumburg, Illinois, Us

Supported the Observability Platform and Incident Management teams, improving the overall reliability of the Paylocity SaaS Platform with over 10,000 customers and thousands of daily active users.Acted as a cloud thought leader and drove initial adoption of AWS, Kubernetes, Docker in what was primarily an on-prem .NET shop.Led the team to:- Improve the reliability and uptime of the Observability Platform from multiple outages per week to 99.95% availability- Transition from self-hosted ELK to DataDog as the core Observability platform - Establish human factors & incident management training programs to improve the readiness of teams to run their own incidents - Drive the adoption of blameless postmortems and follow-up processes for high-severity incidents

Nashville, Tennessee, Us

Established and led a cross-functional Engineering Team responsible for the modernization, architectural direction, and day-two operations of a mission-critical service scheduling system. Drove collaboration across Infrastructure, Engineering, Product, and Business leadership to gain consensus & alignment. Formed Kubernetes community internally and established "inner sourcing" approach for building Kubernetes cluster standards, meeting internal security, compliance, and governance requirements.Led the team to:- Begin monolith decomp and cloud migration projects with a focus on stability, security, and reliability using Domain Driven Design and Hexagonal Architecture concepts- Triple mean time between failures (MTBF), reduce mean time to resolve (MTTR) by more than 25%- Reduce p95 response times of business-critical APIs by over 60% - Build Developer Platform, reducing new service creation time from months to hours & becoming the reference architecture for entire company

Nashville, Tennessee, Us

Hand-selected and led a dedicated cross-functional team of 8 remote engineers responsible for automating Linux server builds in all major datacenters. Led the team to build a fully-automated CI/CD Developer Platform on Kubernetes, purpose-built for any team to run microservices on both public and private cloud. Used ("dogfooded") our own platform to develop and run REST microservices for automating all remaining aspects of Linux server builds, taking lead time from 30d to seconds.

Nashville, Tennessee, Us

Led a global team of 25 engineers spread across 3 countries responsible for daily operations and on-going engineering of 5000+ Linux servers across 13 datacenters worldwide.Responsible for merger of two different teams and all related systems. Reduced time to provision new Linux servers from weeks to minutes. Was a change agent on the forefront of the DevOps movement internally; invited by VP to join his organizational and culture change steering committee.

Sterling, Va, Us

Team Lead responsible for the technical direction and day-to-day work of a team of 6 Linux Administrators responsible for over 500 physical and virtual Linux and Solaris servers, VMware clusters, and 1.5PB of storage arrays.

Sterling, Virginia, Us

Primary engineer responsible for day-two operations and administration of mission-critical Linux SaaS platform servicing thousands of daily active users.

Baltimore, Md, Us

Was responsible for Linux Administration as well as the implementation of the QuickTest application suite and building test cases for UMBC PeopleSoft application stack.

Hagerstown, Md, Us

Responsible for all IT systems and user support including desktops, campus networking, Active Directory, Exchange, File/Print, and AIX-based POS & back office systems supporting 50+ users in 8 offices across 3 states.