It Help Desk Analyst I
100 North Tampa Street, Suite 4100 Tampa, Fl 33602 Us
Provide telephone and desk side problem resolution support for all corporate users of computer software, hardware, peripherals and networks Grant access, change, and reset passwords Provide general PC/Network support (1st Level) and general application support to a distributed user base Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and… Show more Provide telephone and desk side problem resolution support for all corporate users of computer software, hardware, peripherals and networks Grant access, change, and reset passwords Provide general PC/Network support (1st Level) and general application support to a distributed user base Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment Log all calls and activities accurately in a tracking system Show less