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@adp.com
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4 phones found area 646
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John Mathew is listed as Director / Innovation Product Management | Generative AI, Responsible AI at Wolters Kluwer, based in Emerson, New Jersey, United States. AeroLeads shows a work email signal at adp.com, phone signal with area code 646, and a matched LinkedIn profile for John Mathew.
John Mathew previously worked as Director, Product Software Engineering • DXG Advanced Technology at Wolters Kluwer and Director of Salesforce Generative AI Innovation Team at Adp. John Mathew holds Coursework Toward Bs In Computer Science, Computer Science from Boston University.
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AeroLeads found 2 current-domain work email signals for John Mathew. Compare company email patterns before reaching out.
I am a seasoned product management executive, known for driving organizational transformation through the innovative application of emerging technologies such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and unified communication and collaboration as a service (UCCaaS).As a Director at ADP, I lead the strategic prioritization and development pipeline for the organization's new chatbot platform, which supports internal users, customers, and practitioners across all business units. With over 15 years of experience in product management and technology, I have a passion for solving complex challenges and delivering innovative solutions that create value for both the company and the end-users.I excel in applying emerging technologies such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and unified communication and collaboration as a service (UCCaaS) to enhance the functionality, accuracy, and scalability of the chatbot platform. Some of my notable achievements include reducing customer support expenses by $11M in 2021, increasing chatbot accuracy from 24% to 38% for ADP Small Business Services, and driving 80% accuracy for HR chatbot by leveraging AI and ML. I also manage an offshore development team of 6 and collaborate with cross-functional teams and stakeholders to ensure alignment and integration of the chatbot platform with the existing infrastructure and systems.I am a lifelong learner and a certified professional in generative AI and online search, which enables me to stay updated on the latest trends and best practices in the field. I enjoy connecting with other innovators and thought leaders in the technology and product development space, and sharing my insights and ideas on how to leverage AI and ML to improve customer experience and business outcomes. If you are interested in learning more about my work or collaborating on a project, please feel free to contact me at jkmathew@gmail.com.
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A career timeline built from the work history available for this profile.
Alphen Aan Den Rijn, NL
- Director of AI Center of Excellence (COE) for a Wolters Kluwer Tax & Accounting division, overseeing the delivery of Generative AI POCs and products.- Partnering with vertical CEOs, CTOs, Customer Insights, and Engineering to integrate advanced Generative AI solutions into end-to-end digital environments.- Spearheading cross-functional teams of engineers.
Roseland, New Jersey, US
Tasked to established a cross functional AI innovation team comprising data scientists, developers, analysts and testers to pioneer cutting-edge R&D initiatives in partnership with Salesforce. Provided hands-on leadership across this high performing group to introduce ethical, aligned-to-objectives AI solutions that support businesses in leveraging.
Roseland, New Jersey, US
- Managed day-to-day activities for 2 Scrum teams with 23 direct reports, optimizing Generative AI-based applications like Agent Assist & Call Summarization through agile product development and measurable success metrics.- Developed proof of concept (POC) analyzing Azure ChatGPT integration with ADP chatbot to demonstrate improved accuracy, integrity.
Roseland, New Jersey, US
Promoted to lead strategic prioritization and development pipeline for organization’s new chatbot platform supporting internal users, customers, and practitioners across all business units. Took full ownership of developing and maintaining the unique infrastructure required to support bot development, including proprietary tooling, reporting, and.
Roseland, New Jersey, US
Recruited to drive enablement and adoption of WebEx and WebEx Teams as single enterprise-wide collaboration platform. Managed offshore development team of 6, optimizing rollout across globally dispersed organization, including migration from legacy systems and training of teams across all business units.- Positioned 74,000 global associates for seamless.
Built and operationalized technology startup reducing potential for medical identity theft through aggregation of medical records and patient notification of new medical record activity. Collaborated with 2 founding partners to draft product requirements and company infrastructure, executing all initial company activities within $15K budget. Recruited.
New York, NY, US
Promoted to serve on executive leadership team for professional services firm transitioning to software solutions startup. Accountable for full product portfolio with $4M annual budget, managing end-to-end product strategy. Supported business development partners by identifying product use cases to increase client engagement through increases in revenue or.
New York, NY, US
Recruited to rejoin CafeX to lead a team of product managers and developers, fostering ideation to build products with creative solutions that deliver measurable results solving customer pain point- Facilitated integration of CafeX’s live chat and co-browsing capabilities into Microsoft Dynamics 365 Sales and launched company’s all-time fastest-growing.
Plano, Texas, US
Promoted to champion new product strategy for telecommunications solution provider supporting both carriers and enterprise-level clients. Developed and executed product roadmap through leadership of remote software development teams; leveraged customer insight, usage, and interaction data to refine and improve products. - Increased trial pipeline 10X by.
Plano, Texas, US
Recruited to develop and execute strategic roadmap to convert and upgrade enterprise clients into Genband’s cloud-based UCaaS solutions, leveraging client’s existing Nortel infrastructure. Served as a trusted lead for one product manager and provided work direction to matrixed team of 18 offshore developers.- Transformed enterprise strategy through.
Promoted to partner with company leaders to develop and pitch new business proposals to c-level Fortune 500 clients, driving broad engagement with industry-disrupting customer care and enterprise voice technologies. Evangelized developments in WebRTC and co-browsing solutions to expand and streamline client capabilities. Generated customer-facing solution.
Drove comprehensive development and adoption of new technology solutions transforming end-user experience for cross-industry enterprise clients including Avaya, Bank of America, and Citibank. Devised and designed specific product use cases to enhance customer engagement and resolve client business challenges. Collaborated with marketing, product.
Holmdel, New Jersey, US
Quick answers generated from the profile data available on this page.
John Mathew works for Wolters Kluwer.
John Mathew is listed as Director / Innovation Product Management | Generative AI, Responsible AI at Wolters Kluwer.
AeroLeads has found 2 work email signals at @adp.com for John Mathew at Wolters Kluwer.
AeroLeads has found 4 phone signal(s) with area code 646 for John Mathew at Wolters Kluwer.
John Mathew is based in Emerson, New Jersey, United States while working with Wolters Kluwer.
John Mathew has worked for Wolters Kluwer, Adp, Medx, Cafex Communications, and Genband.
You can use AeroLeads to view verified contact signals for John Mathew at Wolters Kluwer, including work email, phone, and LinkedIn data when available.
John Mathew holds Coursework Toward Bs In Computer Science, Computer Science from Boston University.
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