● Coaching students using knowledge of computer science to enhance their understanding of course material.● Marking assignments and tutorials against a rubric to assess student progress and knowledge level.● Collaborating with the professor to improve the student learning experience.

● Engineered an upgrade to a microservice and database to enable the use of third-party billing data to track customer use metrics and enable its use for automated billing.● Designed a major microservice change that resolves the breaking changes caused from upgrading a legacy service to Java 17 and Spring Framework 6.● Developed a test suite using Spring Test Container, Docker, Junit 5, and Cucumber automate testing and remove it's dependency on the development server.

● Documented the configuration of our test environment for our core project.● Developed new performance test software in Python reduced the test run time by over 90%

● Created an overhauled variant of Clonezilla software for cloning operating systems to meet the company's security requirements● Created a new trusted Linux distribution variant to encapsulate the new Clonezilla-based software imaging tool.● Developed a build system that builds the custom live Linux distribution with the software and image embedded for field deployments.● Tested software and participated in security review to ensure reliability.

● Worked on Research and Development project for a new training system developed during my previous co-op● Designed system expanding on legacy software testing tool that will be re-purposed for team training exercises.● Developed prototypes for new software system to test design and provide foundations for the software's iterative development.● Investigated reported software bugs and resolved them by developing software patches using C++.● Developed algorithms for various components in system design that enables concurrency and scalability.

● Investigated reported software bugs and resolved them by developing software patches using C++.● Implemented software UI functionality using a publish-subscribe style architecture for intercomponent and interprocess communication. ● Designed system expanding on legacy software testing tool that will be re-purposed for team training exercises. ● Developed prototypes for new software system to test design and provide foundations for the software's iterative development.

● Coaching students using knowledge of computer science to enhance their understanding of course material.● Marking assignments and tutorials against a rubric to assess student progress and knowledge level.● Collaborating with the professor to improve the student learning experience.

● Achieved and maintained top 3 sales in store by building customer relationships and maximizing average revenue per sale and close rates.● Developed connections with small businesses through relationship building and proactively creating solutions that match the customers current and future business needs.● Recognized for exceptional customer service by constantly resolving customer technical and service related problems.

● Assisted with the recruitment and development of the sales team using regular coaching and meetings to ensure targets are clear and staff feels supported enough to achieve personal and business goals.● Managed the day-to-day operations of store ensuring consistency in customer service, operational standards, and sales achievement.● Recognized with manager for leading among the top stores in the district in sales and customer service.

● Directed all aspects of store operations including goal setting, labor coordination, policy management, and the recruitment and development of staff.● Implemented new corporate scheduling practices to align labour coverage with expected customer traffic.● Succeeded in lifting a key service attachment rate from 23% to 45% bringing the store from one of the worst in the district into the top three.

● Re-engineered the Clonezilla software to creating a secure packaging tool for deployment of company software on military hardware and within the lab.● Investigated reported software bugs and resolved them by developing software patches using C++.● Implemented software UI functionality using a publish-subscribe style architecture for intercomponent and interprocess communication.

As a store manager of a mid level manufacturers store, I was responsible for driving business results through my team while maintaining a top-notch brand experience for our customers. I had the pleasure of leading a team of up to 10 staff including a supervisor and Assistant Manager. As team manager I was responsible for recruitment, development, and performance management. My greatest achievement in this role was minimizing the business impact that major mall renovation and reorganization due to Ottawa light rail construction. My management team implemented a shift towards improving our sales process using our strong demonstration strengths to improve our closing frequency and the amount of our transactions to make up for the suppressed traffic. With up to a 40% loss in traffic, we managed to keep the sales near flat year over year.

As a manager of a high-volume store in telecommunications I was charged with turning around a low performing store. My responsibilities included driving sales and profitability through my team, maintaining the facilities, and driving our brand image. I had the pleasure of being responsible for the recruitment, and development of eight to twelve great staff. To drive my business, I developed a strategy targeted at the customer service weakness in my industry. My dealer imposed a significantly higher expense on its customers, but gave me the opportunity to manage my labor budget within the constraints of my profitability. I am proud to have developed a high caliber sales team that placed customer service in its highest regard allowing us to position our store among customers as a more premium retail experience justifying the higher cost of doing business with our store. As a result, my team developed a far-reaching loyal customer base across the city, and maximized transactional revenue. As a result, we achieved the highest profitability within our district, largest sales volume, and was recognized for shattering our targets in the small business segment. My greatest achievement was developing two future managers, and a top salesperson who continued her momentum in another company after my departure.

As a sales associate I was responsible for driving both the customer experience and sales results. Regular duties also included regular store upkeep and handling customer escalations. In my time as a sales associate I was recognized for my achievement in maintaining top 3 in overall sales throught a year, and driving the sales results of our new home services and wireless segments which where a primary focus under Bell ownership.

In my first position in a management role I was responsible for an emergency take over of a store during the busy Christmas period, and the implementation of the imminent Bell conversion roll out plan as part of Bell’s purchase of The Source. As a manager of this store I had absolute responsibility in all aspects of my store business unit. These responsibilities included recruiting, training, and managing staff performance. On the business side I was responsible for minimizing financial loss, driving sales results, maintaining a customer friendly store environment, and executing on company policies. In my short tenure I completed the roll out to our new ownership, and improved our labor efficiency through traffic-oriented scheduling and by building a successful team.

I was part of a pilot project to introduce a level 1 IT support analyst to support the divisions IT department with lower priority help desk tasks. In my role I would setup new work stations, and support military and civilian staff with their question on using various application from Microsoft Office to Adobe Acrobat Professional. I maintained a solid relationship with all the people I supported and the technicians I reported to. My greatest achievement in the short pilot was to implement a IT support ticketing system to manage the request and resolution of technical requests.Note: This company was originally CSMG Inc at the time of employment and has sense become Babcock Canada Inc.

● Designed spreadsheets that helped Measurement Canada test and record if instruments where calibrated properly during field inspections.● Built worksheets that quickly complete and categorize inspection results to make reporting easier

As the head of the technology department of a Staples Business Depot store, it was my responsibility to maintain the changing specification of department configuration, train staff, supervise their performance, drive sales, and minimize financial loss. In my tenure I was able to improve the customer service and organization of the department through the implementation of an onboarding program for new staff that highlighted daily duties, and focused the practical implementation of sales methods. This improved staff engagement and allowed our department to greatly increase a key measure such as warranty attach from 10% to 25% at our peek.

I was a team leader in a high performing, and high-sales volume restaurant in Ottawa. I would be responsible for training new staff, and supervising an area of the restaurant driving results through leadership of a team. I was known to be one of the most effective trainers having at one point trained the majority of the staff in the store. I also had the pleasure of helping my team achieve ambitious results when McDonalds was pushing our 30 second service time initiative by rapidly re-allocating staff between stations as the flow of business changed.

In this role I was first tier technical support for a small ISP as part of my St Pius X co-op program. In this role I would create user friendly troubleshooting documents, and take calls from customers and guide them through basic troubleshooting over the phone in order to resolve their issues, and escalate to level two technicians when it was not possible to find a resolution.

As a junior programmer through the St Pius X co-op program, I was tasked with creating and maintaining an internal division website. I learned HTML in this role and successfully put together a section website for the division I supported.