Jen K. Email & Phone Number

United States

Reports to the Chief Diversity and Inclusion Officer as the Subject Matter Expert to support the Center of Excellence in the development, design, implementation and administration of associate programs, practices, standard operating procedures and policies to meet the changing needs of the organization and sustaining positive associate relations. Utilizes.

*leads a team of 25+ investigators who are responsible for high volume complex employee relations cases*conducts quality review and trainings *develop and execute guidance on workforce management scheduling and caseload balancing to better ER practices and to ensure Service Level Agreements are met*Personally handles high level sensitive executive.

*Conduct investigations into workplace complaints, as well as escalations, working closely with executive leaders and legal partners to assess legal and financial risk to company. *Partner with stakeholders, loss prevention, security, compliance, and other partners to provide findings and recommendations. *Technical Team Lead responsible developing.

*Managed a field office of 5+ investigators, responsible for complex employee relations cases.*Identified opportunities for growth and provided feedback on performance to chief of investigations.*While managing staff, handled caseload of employee relations investigations of both union and non-union employees.*Oversight of field office*Provided guidance and.

New York

*Managed multidisciplinary team comprised of 5+ service providers to identify services needed and ensure implementation of services. * Supervised and managed caseload to ensure understanding and compliance with court orders and conducted investigations into probationer to assess for possible violations.*Used assessment tool to provide feedback and enhance.

*Managed on call system on a rotating basis, assessed for immediate safety concerns and case assignment.*Investigated concerns of abuse and neglect to access for civil and legal implications.*Carried specialty caseload of court order investigations, requiring partnership with internal and external attorneys. *Member of Labor Relations Committee acting as a.