Jen K. Email & Phone Number

United States

Reports to the Chief Diversity and Inclusion Officer as the Subject Matter Expert to support the Center of Excellence in the development, design, implementation and administration of associate programs, practices, standard operating procedures and policies to meet the changing needs of the organization and sustaining positive associate relations. Utilizes root cause analysis, trend & insight identification to assist in strategic thinking and planning for new innovations in processes and technology enhancements.Collaborates on behalf of associate relations and partner with cross-functional projects requiring collaboration across multiple COE's to deliver ministry Human Resource strategies.Leads the ER function of investigators who manage the review, resolution and documentation of workplace conduct investigations including but not limited to workplace violence, unprofessional behavior and complex performance issues ensuring the right balanced of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.Provides support to ensure team is providing quality customer service by resolving inquires, questions and cases in a consistent, accurate and timely manner. Monitors Service Lead Agreements and Key Performance Indicators to hold team members accountable.

*leads a team of 25+ investigators who are responsible for high volume complex employee relations cases*conducts quality review and trainings *develop and execute guidance on workforce management scheduling and caseload balancing to better ER practices and to ensure Service Level Agreements are met*Personally handles high level sensitive executive escalation cases that might place companyat serious legal or financial risk *Providing support to all Business Units company wide by identifying trends and recommending appropriate solutions *Partners with ELT members, HRD/HRBP and Legal Counsel in all employee relations issues to assess and mitigate risk to the company *Contributes to Company wide initiatives to promote workload reduction and overall culture change.*Provides performance management and compensation considerations

*Conduct investigations into workplace complaints, as well as escalations, working closely with executive leaders and legal partners to assess legal and financial risk to company. *Partner with stakeholders, loss prevention, security, compliance, and other partners to provide findings and recommendations. *Technical Team Lead responsible developing, implementing and maintaining triage procedures for case assignments using tracking tools to manage caseloads of 20+ investigators. *Provide quarterly reports to identify trends.*Developed reference guide for triage processes.* Team Lead for escalated investigations responsible for assessing cases for assignment while providing advice and counsel to assigned investigators. *Oversees development of internal investigator trainings on material outlined in investigator playbook.* Participating in the drafting and implementation of companywide job aide for handling of escalated cases.*Assisted with on-boarding of colleagues and buddy for troubleshooting issues with access.

*Managed a field office of 5+ investigators, responsible for complex employee relations cases.*Identified opportunities for growth and provided feedback on performance to chief of investigations.*While managing staff, handled caseload of employee relations investigations of both union and non-union employees.*Oversight of field office*Provided guidance and coaching to leaders and HR partners on all Employee Relations issues. *Advised on formal processes in accordance with company polices and guidelines.*Involved in hiring process for new investigators, reviewed applicants, and participated in interview panel. *Lead employee relations project to development of investigator job aide.

New York

*Managed multidisciplinary team comprised of 5+ service providers to identify services needed and ensure implementation of services. * Supervised and managed caseload to ensure understanding and compliance with court orders and conducted investigations into probationer to assess for possible violations.*Used assessment tool to provide feedback and enhance outcomes of services provided.

*Managed on call system on a rotating basis, assessed for immediate safety concerns and case assignment.*Investigated concerns of abuse and neglect to access for civil and legal implications.*Carried specialty caseload of court order investigations, requiring partnership with internal and external attorneys. *Member of Labor Relations Committee acting as a liaison between employees, leadership, and Human Resources.