Josh Nichols Email & Phone Number

Remote

Ensuring the team is operating effectively by providing day-to-day guidance to associates and monitoring program policies and procedures, while adhering to quality expectations. Driving program performance by establishing performance metrics & goals. Providing ongoing coaching and feedback to reinforce and address performance breaking points. Analyzing quality and performance reports for trends and making recommendations for process improvements. Proactively managing client relationships by identifying program issues and making recommendations on potential solutions.

Charlotte, North Carolina Area

Led business development in the Southern Region of the United States, partnering with organizations to provide training and consulting solutions. Initiated client meetings to diagnose and qualify client opportunities. Created and delivered sales presentations (in person and virtual) for assessment, curriculum, and SaaS solutions. Led and managed client opportunities and engagements by coordinating with different stakeholders. Worked with leadership and management development programs, performance management initiatives, and SaaS systems upgrades. Led sales negotiations while navigating decision making with multiple stakeholders. Prepared detailed SOW and navigated client contracting processes.

Fort Mill, Sc

Orchestrated the team sales dynamic to achieve sales goals and promote sales representatives and Performance Managers to greater responsibilities within the organization. Articulated the monthly plans from executives into easily actionable daily and weekly goals, transmitted goals and lifecycles to the Performance Managers and sales representatives, while monitoring the team to boost performance. Identified and promoted individuals qualified for Team Lead and Performance Manager positions and actively recruited new sales candidates to the team.

Fort Mill, South Carolina

Built and developed multiple sales teams from the ground up and used coaching and encouragement to meet sales and customer acquisition goals. Assisting in hiring and training new recruits, wrote easy to follow scripts, creating compensation plans and utilized captured data for the contribution margin weekly. Managed international sales teams through due-diligence and prioritization; recommending qualified candidates for Team Lead roles.

Fort Mill, South Carolina

Set up and implemented the daily plan as directed by supervisors and motivated the team to meet everyday sales target and surpass expectations of customers. Ensured each team member was equipped with information, direction, and quotas necessary to hit targets, tracked performance, and gave positive reinforcement to representatives who fell behind.

Fort Mill, South Carolina

Channeled a well-established customer base toward regular purchases through telephone interaction, and extended relationships through excellent customer service. Ascertained needs for current and upcoming product, up sold new product with each engagement, and mined customer partners for new business relationships.

Greensboro, North Carolina

Communicated and coordinated guests' needs effectively throughout many different outlets.Regularly participated in taking inventory and created merchandise displays throughout the golf shop.Assisted in implementing the operation of corporate and private group events.Managed each customer’s experience at the golf course to ensure complete consumer satisfaction.Sold golf merchandise and provided product knowledge.Worked multiple Wyndham Championship PGA Tour Tournaments while at Sedgefield Country Club.

Master Of Business Administration - Mba, Business Administration And Management, General

Currently enrolled in the MBA Program

Bachelor Of Science (B.S.), Business Administration And Management, General

Academic All-Conference Dean’s List Member of the Golf Team Member of the National Champion Team Inducted into the Greensboro College Hall.

Business Administration

Member of the Golf Team