Jitchanok Kongcharatpat work email
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Jitchanok Kongcharatpat personal email
I have 4 years experience in trading sales business, more than 5 years experience in customer service (and still counting!!!), 6 years experience in Tech Start-Up companies, and more than 5 year experience in an online companies.
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Zeen Expert (Customer Success)Zeen Jul 2022 - PresentBangkok, Bangkok City, Thailand- Develop expertise in company product and how it can create value for clients (Zeen Audit application, etc.)- Conduct client product onboarding, training sessions and monitoring usage of clients against their goal- Work with clients to gather project requirements- Coordinate with technical support to ensure setup and implementation of products meet client expectations- Respond to client inquiries, requests and coordinate with internal team to ensure client satisfaction- Proactively engage clients, and work closely with account base users to verify they are trained and effectively drive adoption of the product on a consistent basis- Analyze assigned client and proactively identify opportunities where additional value can be delivered to client- Ensure department metrics are achieved including goals for client satisfaction and revenue -
Customer Success Executive (Onbording)Storehub Jan 2020 - Jun 2022Bangkok Metropolitan Area, Thailand- Trained new customers to use StoreHub products. - Builded and maintained relationships with customers to maximize product satisfaction. - Studied and reported on customer trends and product usage patterns. - Guided new customers and exiting customers through implementing and setting up their Point of Sales and CRM systems. -
Client Service AssistantChaz Insurance Brokers Ltd. Jun 2018 - Oct 2018Bangkok Metropolitan Area, Thailand- Provided "Non-Life Insurance" information to customers.- Gived insurance programs information that best suits the customers.- Explained features, advantages and disadvantages of various policies.- Monitored insurance claims to ensure they are settled equitably for both the client and the insurer.- Maintained good relationships with customers. -
Sales Support Data EntryDiebold Nixdorf Mar 2017 - May 2018Bangkok Metropolitan Area, Thailand- Prepared and checked the documents which are related with the purchasing contract, maintenance contract e.g. Company Document, Bank Guarantee and any matters as needs.- Submited business proposal and quotation according to RFP (Reference For Proposal) or TOR (Term Of Reference).- Monitor sales team’s progress, identify shortcomings and propose improvements.- Coordinated with sales team to response to customer’s needs.- Coordinated with internal stakeholders. (Overseas Office, Operation, Logistic Team and Financial Team)- Issuesed sales document such as quotation, purchasing request and company’s letters. - Report consolidation, e.g. weekly and monthly sales report, contingent revenue.- Prepared Travel & Expense document for sales team and ensured all documentation complies with company policy and compliance. -
Assistant Customer Support Manager & AdminEatigo Jun 2015 - Nov 2016Bangkok, Thailand- Analyzed customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.- Communicated courteously with customers by telephone, email, letter and face to face.- Trained customer to use the eatigo e-merchant back-end system.- Maintained customers’ relationship.- Coordinated with sales team to response to customer’s needs.- Coordinated with other departments on the eatigo e-merchant back-end system usage to support customers.- Responsible for overall office administration tasks. (Coordinate with suppliers, supporting office supplies purchases, company car rental and hotel reservation.) - Handled work permit and visa for foreigner. (Under BOI requirement)- Performed some part of HR recruitment process including contact with recruitment website and recruitment company and making an appointment with candidate for an interview. -
Assistant Account Manager (Yield Consultant)Eatigo Thailand Aug 2014 - Jun 2015Bangkok, Thailand- Identifies restaurants, hotels and calls these businesses to get them excited about being featured on eatigo.com.- Sets up phone meetings with qualified prospects.- Accesses potential business deals, negotiates favorable terms and acquires prospective commitment.- Works with those partners to create an attractive ‘best deal’ promotion to our user.- Coordinates with other departments to launch the promotion for our partners efficiently and on time.- Manages relationships with established clients and construct proposals within selling guidelines.- Liaises with, and acts as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively.- Provides documentation on new client acquisitions to the operations team. -
Sales ExecutiveTp World Products Co.,Ltd. Mar 2013 - Mar 2014Bangkok, Thailand- Make an appointment with new customer via phone call and visit customer to present and introduce Soft PVC Product.- Regularly visit customers in order to maintain good relationship.- Follow up quotation from customers to close sales.- Meet sales target. (800,000/Month)- Service and assist customers according to their requirements.- Co-ordinate with all internal departments in order to complete each transaction and solve the occurred problems.- Follow up job progress and control time schedule.
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Sales ExecutivePremium Lineage Bloom Co.,Ltd Dec 2009 - Feb 2013Bangkok, Thailand- Give customers premium product information and answer transaction inquiries (incoming call and online customers)- Follow up quotation from customers to close sales.- Meet sales target. (100,000/Month)- Co-ordinate with suppliers.- Prepare documentations such as Quotations, Purchase Order.- Manage the design process flow starting from artwork to customers approval within lead-time.- Follow up job progress and control time schedule.
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Part-Time StaffTsutaya Tesco Lotus Bangpakok Jun 2004 - May 2006Bangkok, Thailand- Welcome customers by greeting them.- Service customer and manage complaints.- Maintain safe and clean for the store area by complying with procedures, rules, and regulations.- Manage stock.
Jitchanok Kongcharatpat Skills
Jitchanok Kongcharatpat Education Details
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Ramkhamhaeng University, Bangkok2.4 -
Bangpakok Wittayacom, BangkokEnglish-French
Frequently Asked Questions about Jitchanok Kongcharatpat
What company does Jitchanok Kongcharatpat work for?
Jitchanok Kongcharatpat works for Zeen
What is Jitchanok Kongcharatpat's role at the current company?
Jitchanok Kongcharatpat's current role is Customer Service Experience.
What is Jitchanok Kongcharatpat's email address?
Jitchanok Kongcharatpat's email address is ji****@****igo.com
What schools did Jitchanok Kongcharatpat attend?
Jitchanok Kongcharatpat attended Ramkhamhaeng University, Bangkok, Bangpakok Wittayacom, Bangkok.
What skills is Jitchanok Kongcharatpat known for?
Jitchanok Kongcharatpat has skills like Teamwork, Collaborative Problem Solving, Problem Solving, Customer Service, Self Learning, Sales Force.
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Jitchanok Kongcharatpat
Bangkok
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