Jim Knowlton Email & Phone Number

Worcester, Massachusetts, United States

I am a member of the Property claims team using my customer service skills combined with my fraud prevention skills to resolve their claims needs.

Worcester, Mass

The Civic Center Commission is responsible for the care, custody and control of the arena facility known as the DCU Center including the recent $17 Million Dollar renovation (2013) to the DCU Center.Civic Center Commissioner April 2012 - October 2014, elected Vice-Chairman October 2014

Framingham, Ma

Analyze and evaluate accounts for potential fraudulent activity.

Milford, Ma

Product Support Consultant-Power SystemsManaged around 2,000 small to midsize accounts as the dedicated account representative.AccomplishmentsIncreased averaged sales to $75,000 per- month and achieved a high of $150,000 in the best month.Achieved incremental sales by promoting additional services such as extended service coverage, fuel polishing, etc.

Milford, Ma

SAVVY STAFFING/MILTON CAT, Worcester, MA Inside Sales Specialist-Earth MovingQualified incoming sales leads and work, in order to convert them into sales with the field team utilizing CRM.Reached out to customers that purchased from a competitor, in order to determine why they purchased elsewhere.Maintained and updated customer records, in order to ensure the company had the most accurate list for marketing promotions.

Framingham, Mass

Fixture and Equipment Specialist, Construction 2009-2013Promoted to broader role supporting all US retail outlets and managing a broader array of ‘in-store’ equipment, beyond fixtures. Expanded responsibilities included maintenance and janitorial equipment (beyond supplies) and safety/ emergency response assets.Fixture and Equipment Specialist, Construction 2003-2009Responsible for guiding the store management team through the store opening process by creating, facilitating, and managing the new store conference call, ensuring participation from the other departments.Customer Service, Presidents Office 2002-2003Responsible for handling complaints that have reached the highest level in the company, including lawsuits, Better Business Bureau, and Attorney General complaints.Canvassing Coordinator, Field Marketing 1999-2002Responsible for the development and implementation of canvassing campaigns for the retail stores utilizing temporary employees, training, coordinating, and supervising as many as 10 canvassers in each campaign.Extended Service Plan Specialist 1996-1999Designed and developed new ways to maximize the profitability of the extended service plans that are sold in the stores and through delivery. Operations Support Specialist 1993-1996Responsible for processing problematic orders from outside customers for products that were out of stock, had credit issues, or fit a fraudulent profile.

Holden, Mass

BIG Y SUPERMARKET, Holden, MA Assistant Grocery ManagerResponsibilities included supervising a crew of approximately 20 associates, taking responsibility for entire store operations when needed; and ensuring compliance with company, state and federal regulations regarding food handling and sale.