Jennifer Ko Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

- Ideate, design and execute experiments and A/B testing cross-functionally to drive customer acquisition and revenue- Analyze full funnel data to identify areas of improvement and new revenue opportunities- Generate data learnings and communicate recommendations to leadership and stakeholders using data visualization tools (Metabase, Hex)- Develop.

Indianapolis, Indiana, United States

• Identify new Internet of Things (IoT) use cases within the US Defense business to launch new proof-of-concepts and capability development
• Strategize business cases for new digital services to generate revenue or cost-savings through increased process efficiency
• Built business case and leveraged network to inspire leadership support for starting IoT capability for US Defense, leading to a 6 month overseas secondment at Singapore site
• Adapt quickly to new requirements and dealing… Show more
• Adapt quickly to new requirements and dealing with ambiguity day-to-day
• Collaborate with global teams to develop Machine Learning capability to be available for company-wide use Show less

Indianapolis, Indiana, United States

• Employed design-thinking to identify engineering pain-points in the concessions process to develop Python scripts, reducing manual tasks by 80%
• Developed a series of Python scripts to automate pulling data from existing SAP database and show historical trends and analysis of previous concessions
• Presented business case for continued development beyond this PoC in order to save ~$500k a year in labor hours in dispositioning concessions

Indianapolis, Indiana, United States

• Provided in-service support for LiftSystem (F-35B), through supporting engineering investigations and analyzing engine data for anomalies
• Cross-functional collaboration to coordinate engineering investigation tasks, including the materials lab, third-party suppliers, technical experts, etc.
• Standardized electrical harness fault isolation procedures, working alongside technical experts from other programs and updating 8+ technical documents
• Planned for upcoming Analytical… Show more
• Planned for upcoming Analytical Component Inspections (ACI) for the F-35B fleet, including teardown documentation, full workscope and any additional testing required Show less

Indianapolis, Indiana, United States

• Developed NPSS performance model and detailed user manual of the BR725 engine as part of a multi-billion-dollar proposal for US Air Force B-52 re-engine program
• Presented cycle design study results based on optimization and DOE of existing engine performance model
• Delivered a propeller NPSS map generator to enable easier and more reliable usage of existing propeller routines within engine performance models

Indianapolis, Indiana Area

• Spearheaded FMEA risk assessment for new testing equipment
• Managed soundproofing of a test cell to ensure safety of operators
• Initiated new standard procedures for Kaizen lean manufacturing improvements
• Implemented macros using VBA on Excel to improve testing procedures

San Francisco Bay Area

• Managed maintenance shop engineering support for Boeing 737NG, 757 and 777 main and nose landing gears to ensure on-time delivery
• Authored 50+ engineering change and repair authorization documentation to detail approved repair procedures in collaboration with Boeing, to deliver $2 million in cost-savings
• Updated repair documents to increase efficiency in resolving recurring part issues
• Built working relationships with mechanics and machinists to establish issue resolution and… Show more
• Built working relationships with mechanics and machinists to establish issue resolution and process efficiency Show less

• Resolved customer’s technical issues with empathy and problem-solving skills, for iOS and OS X devices
• Managed high call volumes of 200+ calls weekly while exceeding performance goals (call handle time, customer satisfaction, issue resolution)
• Troubleshot problems and utilized resources for issue resolution as it fits the customers needs
• Proactively followed up with customers via email, with additional information to further educate them about the product and to ensure issue… Show more
• Proactively followed up with customers via email, with additional information to further educate them about the product and to ensure issue resolution Show less

Bachelor Of Science (B.S.), Mechanical Engineering

Activities and Societies: Pi Tau Sigma (Mechanical Engineering Society)

Education record

Activities and Societies: Study abroad 1 semester