Assists in the management of all operations within the clinic. Focus on healthcare operations, finance, quality and compliance, productivity, and reorganization. Assists with the development and implementation of initiatives within the clinic in alignment with the CHW strategic plan. Effectively manages the non-clinical team to ensure exceptional performance. Assists in planning, developing, implementing, and maintaining policies and procedures for the operation of the clinic to meet all clinical, accreditation and evidence-based practice guidelines. Effectively manages a team of 5 management-level employees.

Managed all activities of Enabling Services teams. Provided targeted services through assessment of patient and client needs, ensured resource alignment, and updated appropriate stakeholders on strategies, initiatives, outcomes, and issues. Promoted wellness behaviors as appropriate and connected patients to education on chronic disease processes, self-management, and other interventions. Developed and managed external partnerships with community organizations/members, businesses, political leaders, and neighborhood initiatives. Effectively managed a team of 12.

Assisted in planning, developing, implementing, and maintaining policies and procedures for operation of the Indigent Care program, Marketplace Insurance, Medicaid enrollment and Community Outreach. Confers with representatives of other governmental or private human service agencies or health care professionals to coordinate referral of program clients for needed services. Develops and manages external partnerships with community organizations/members, businesses, political leaders, and neighborhood initiatives. Effectively managed a team of 6.

Accountable for the administrative, operational and financial management of assigned program(s) to ensure the development and promotion of research and education within the Center for Tropical Diseases (CTD) at UTMB. My position independently makes decisions in the day to day operational management of the CTD.

Serve as test writer for K-12 assessments which included creating all district assessments for grades K-12, maintaining testing question database, coordinate with curriculum coordinators in the development of district assessments and test item banks, and acted as a liaison between the campus and administrative personnel regarding information systems operations, schedules, problems, procedures, requirements, and overall support.

Served at the highest level of executive support for the Dean of Medicine managing all administrative activities within the office including management of staff.

Served as an accounts payable clerk, overseeing the payment of invoices and purchase orders. Also answered phones and handled customer complaints.