Jacquie Koob Email & Phone Number

Lancaster, Pennsylvania, United States

Lancaster, Pennsylvania, United States

Owns the growth of customer accounts, fosters relationships, and solidifies partnerships through effective communication and strategic planning.Onboards newly active customers, motivates and supports each user to increase customer engagement.Reviews account performance, executes special projects, identifies areas of growth and produces plans to access that potential.Determines effective goals, produces the timeline and strategies needed to achieve objectives, and monitors progress.Connects with customers and identifies relevant ways to motivate, influence behavior, and increase engagement with services.Special Project initiatives taken to support process improvement including creation of CSAT, development of action research plan to review accounts and account manager expectations, researched based programs to create space for professional development and skill sharing, participation in new hire training and onboarding proceess.

Lancaster, Pennsylvania Area

Addressed urgent needs customers through effective problem solving, exceptional customer service, and remained aligned with policy while maintaining positive experiences for the end user.Supported the Account Management Team by assisting with customer communication, summarizing sales reports, and monitoring the progress of requests and projects.Assisted with new hire recruitment, interviewing, and onboarding. Lead project to standardize training materials, onboarding schedule, and shadowing opportunities.

Lancaster, Pa

First student intern at a new Behavioral Health Hospital assisting the Human Resources and Business Development Directors.Organized and compiled all health and safety materials, new-hire records, competencies, and regulation compliance documentation for review and reference by senior leadership and PA state hospital accreditation board.Reviewed applications, conducted telephone screens of candidates, and participated in interviews for a broad range of positions.Identified areas to promote HR department initiatives, influenced employee comprehension and participation, and contributed to development of future programming.Responsible for marketing, social media strategy, and event planning promoting the presence of the new facility and its services to the Lancaster community.

Elected as 2019 Class President annually, serving from 2015-2019.Planned and facilitated academic and social events for the Class of 2019, including fundraising, managing Class budgets, coordinating logistics and maintaining strong relationships partnerships with College leadership. Contributed to process improvement, student well-being, and supported administrative initiatives by serving as a liaison between students, faculty, and administration. Successful and well-subscribed events include: the Declaration Celebration, professional development workshops, A Night of Networking, Alumni relations events, Hurricane Relief Fundraiser, Abroad Studies Celebration, Senior Class Fall-fest.Achieved record numbers of Senior Class participation in events and engagement with Advancement Office Alumni Planning and Fundraising.

Lancaster, Pa

Served as first point of contact for prospective students and families visiting campus, providing tours and delivering information sessions.As Senior Board Member, oversee and facilitate tour guide program, including recruiting, hiring and training new guides, managing the guides’ schedules, and running team meetings.

Planned and facilitated annual Community Outreach Dinner for the House engaging local homeless shelters as well as the entire college house to donate and volunteer at the event.Organized and advertised fundraisers and service opportunities for Bonchek students, and coordinated with campus groups to sponsor outreach efforts.

Evaluate and respond with appropriate allocations to student club and organization request for budgetary support.Review eligibility of and grant recognition to new official campus clubs and organizations.

Worked in partnership with 4th grade classroom teacher to design engaging, age-appropriate, inquiry-based lesson plans that will be compatible with the School District of Lancaster’s designated science content.Lead weekly lessons to present lesson plans and engage students on a variety of topics.Experience focused on teaching technique, pedagogy, effective lesson planning, as well as larger issues associated with inclusive classrooms, urban education and inquiry-based approaches to science.

Bachelor'S Degree, Psychology

Activities and Societies: Diplomatic Congress (Class President), Independent Research, Bonchek Congress, Kappa Delta Sorority, Club.

High School Degree

Activities and Societies: Student Council, Volunteer Corp