Talent Stack: Special Projects Management, Technical Sales, Sales Support, Salesforce Administration, Pardot Administration, Database Development, Podcasting Recording & Production, SQL Programming, Government Relations, Hardware/Software Support

Talent Stack: SQL-based queries development, graphical content dashboards development, analytics library development.

Talent Stack: Market analytics, geographical information systems, data visualization, product development, web design, development & implementation.

Performed role as business analyst on special projects covering Core Measures state data submission process and documentation, market intelligence product development, market analysis, spatial analysis, demographics, and state healthcare data purchases. (www.pressganey.com)• Performed product development for business intelligence planning and marketing application development of reporting, mapping and graphing capabilities.• Developed procedures, standards, documentation, and conducted… Show more Performed role as business analyst on special projects covering Core Measures state data submission process and documentation, market intelligence product development, market analysis, spatial analysis, demographics, and state healthcare data purchases. (www.pressganey.com)• Performed product development for business intelligence planning and marketing application development of reporting, mapping and graphing capabilities.• Developed procedures, standards, documentation, and conducted all state patient Core Measures data submissions for all Core Measures clients.• Developed MS SQL scripts & reporting processes for Core Measures data submissions.• Developed procedures, schedules, standards, and documentation for all state patient data database purchases.• Designed and accomplished numerous in-house data projects and geographical information system mapping projects.• Created numerous data and market models using Microsoft & ESRI tools including MS SQL, Access, Excel, & ArcGIS.• Assisted Quality Assurance team with new product quality testing and graphical user interface design. Show less

Position focused on managing all external and internal consulting projects, product development, and project management. (www.data-advantage.com -- Data Advantage LLC purchased by Press Ganey Associates Inc.)• Responsible for coordinating the development and launch of Data Advantage’s premier branding product, The Hospital Value Index™.• Conducted all web site editing and management of the Hospital Value Index™ blog.• Designed, managed, and performed multiple consulting projects for… Show more Position focused on managing all external and internal consulting projects, product development, and project management. (www.data-advantage.com -- Data Advantage LLC purchased by Press Ganey Associates Inc.)• Responsible for coordinating the development and launch of Data Advantage’s premier branding product, The Hospital Value Index™.• Conducted all web site editing and management of the Hospital Value Index™ blog.• Designed, managed, and performed multiple consulting projects for the pharmaceutical industry, hospital industry, outpatient care, ambulatory surgery, certificate of need, market share analyses, physician need, and community assessment.• Performed all geospatial data modeling and analysis using advanced spatial analysis, data manipulation, and cartography software.• Analyzed Geographic Information Systems (GIS) data to identify spatial relationships and display results of analyses using maps, graphs, and tabular data.• Developed and deployed numerous sets of data for Geographic Information Systems (GIS). Responsible for quality assurance and documentation on all projects.• Designed and created numerous Geographic Information Systems (GIS) graphical data presentations using GIS software applications and selected all cartographic elements needed for effective presentation of information. Show less

Conceived, planned, funded and launched planning & marketing online services, software, and consulting firm dedicated to providing cutting edge GIS-based (geographical information systems) planning and marketing decision support to the healthcare industry. (Planning 2.0 LLC purchased by Data Advantage LLC.)• Designed and launched prototype online planning and marketing system for healthcare industry.• Developed ten clients including Merck, Inc., Boston Children’s Hospital (affiliated… Show more Conceived, planned, funded and launched planning & marketing online services, software, and consulting firm dedicated to providing cutting edge GIS-based (geographical information systems) planning and marketing decision support to the healthcare industry. (Planning 2.0 LLC purchased by Data Advantage LLC.)• Designed and launched prototype online planning and marketing system for healthcare industry.• Developed ten clients including Merck, Inc., Boston Children’s Hospital (affiliated with Harvard Medical School), and Jewish Health System, Louisville, KY.• Established long-term relationship with key technology partner, Environmental Systems Research, Inc., Redland, CA.• Designed, managed, and performed multiple consulting projects covering pharmaceutical industry, hospital industry, outpatient care, ambulatory surgery, certificate of need, market share analyses, physician need, community assessment, and community marketing.• Performed all geospatial data modeling and analysis using advanced spatial analysis, data manipulation, and cartography software.• Analyzed Geographic Information Systems (GIS) data to identify spatial relationships and display results of analyses using maps, graphs, and tabular data.• Developed and deployed numerous sets of data for Geographic Information Systems (GIS). Responsible for quality assurance and documentation on all projects.• Designed and created numerous Geographic Information Systems (GIS) graphical data presentations using GIS software applications and selected all cartographic elements needed for effective presentation of information.• Participated in professional organizations or conferences to keep abreast of developments in Geographic Information Systems (GIS) technology, equipment, or systems. Show less

Responsible for all software and web application planning, design, development, and implementation of software and online business tax filing and payment system, www.trustfile.com, in a fast-paced start-up environment. Responsible for all business plan development. (Trustfile LLC purchased by Avalara Inc.)• Led core-services product development team that took company from $0 revenue to $2 million in three years.• Developed, managed, and implemented the organization’s technology platform… Show more Responsible for all software and web application planning, design, development, and implementation of software and online business tax filing and payment system, www.trustfile.com, in a fast-paced start-up environment. Responsible for all business plan development. (Trustfile LLC purchased by Avalara Inc.)• Led core-services product development team that took company from $0 revenue to $2 million in three years.• Developed, managed, and implemented the organization’s technology platform to realize the organization’s technical vision.• Supervised the development of stand-alone software and online business tax platforms, attendant e-commerce applications, and integration of third-party online service providers into a cohesive service offering.• Evaluated and supervised the implementation of technical architectures and solutions in support of the organization’s technology vision.• Developed, managed, and inspired a talented team of technologists producing a strong service and product delivery orientation.• Identified appropriate vendors, placed outsourced projects, and managed all vendor relationships. Establishment of strategic relationships with key Internet and/or information technology services companies.• Supervised and coordinated installation, configuration, tuning, and monitoring of Internet applications and hosting hardware.• Specified, identified, and acquired all appropriate hardware and administrative tools.• Coordinated efforts between Product Development team, Sales & Marketing team, and upper management to deliver innovative software functionality for the benefit of our customers and strategic partners. Performed all duties with an eye to increasing revenue and profitability.• Developed and implemented a business technology planning process.• Performed feasibility and cost/benefit analyses for all technology recommendations. Show less

Responsible for development and implementation of all Internet, secure extranet, and e-business projects (www.deloitte.com and multiple related sites).• Led multi-disciplined, highly productive team of 30+ Internet designers, programmers, project leaders, graphic artists, and other professionals tasked with ongoing development and implementation of multiple Internet and secure extranet sites in keeping with overall organizational goals and mission within a matrix management… Show more Responsible for development and implementation of all Internet, secure extranet, and e-business projects (www.deloitte.com and multiple related sites).• Led multi-disciplined, highly productive team of 30+ Internet designers, programmers, project leaders, graphic artists, and other professionals tasked with ongoing development and implementation of multiple Internet and secure extranet sites in keeping with overall organizational goals and mission within a matrix management environment.• Supervised all aspects of site development, contract negotiations, vendor relationships, new technology introductions, ecommerce initiatives, and e-business launches.• Responsible for implementation of Microsoft Solutions Framework for all Internet & extranet projects within a matrix organizational structure.• Developed all formal project plans and processes related to the design, programming, security, quality assurance, launch, and operations of all Internet and extranet sites.• In house expert on Internet development and deployment issues. Show less

Responsible for development and implementation of a comprehensive ecommerce strategy and appropriate tactics for leading health/fitness information cable network channel and leading health information web site and related portals (www.AHN.com, www.TheHealthNetwork.com, www.HealthRemedy.com, www.MEDirect.net, www.HealthWave.com, www.HealthcareLink.net, www.Galaxy.com).• Supervised all ecommerce-related activities through developing and implementing ecommerce strategies in keeping with… Show more Responsible for development and implementation of a comprehensive ecommerce strategy and appropriate tactics for leading health/fitness information cable network channel and leading health information web site and related portals (www.AHN.com, www.TheHealthNetwork.com, www.HealthRemedy.com, www.MEDirect.net, www.HealthWave.com, www.HealthcareLink.net, www.Galaxy.com).• Supervised all ecommerce-related activities through developing and implementing ecommerce strategies in keeping with overall organizational goals and mission.• Designed, supervised development, and facilitated launch of the first multi-vendor online shopping site on the web.• Responsible for development of revenue strategies and their implementation for www.galaxy.com, the first searchable web directory on the web.• Conceived of and implemented unique drop-shipping vendor relationship and technical interface providing customers direct access to manufacturers.• Supervised all ecommerce contract negotiations, vendor relationships, product offerings, product pricing strategy, and all ongoing ecommerce operations.• Designed and coordinated all ecommerce advertising, sales & marketing, technology, and content development.• Developed affiliate ecommerce marketing strategy and coordinated all promotional efforts becoming Amazon’s number one affiliate world-wide for eight months straight.• Developed co-branded/private label health product shopping site program. Show less

Consulting practice focused on the planning, development, design, and launch of informational and ecommerce web sites for local and national businesses.• Developed relationships with programmers and other specialists in web site development and immediately landed five corporate clients. Planned, designed, developed, and launched web sites.• Developed key client, AHN.COM, leading consumer health information site on the web. Responsible for development and implementation of ecommerce… Show more Consulting practice focused on the planning, development, design, and launch of informational and ecommerce web sites for local and national businesses.• Developed relationships with programmers and other specialists in web site development and immediately landed five corporate clients. Planned, designed, developed, and launched web sites.• Developed key client, AHN.COM, leading consumer health information site on the web. Responsible for development and implementation of ecommerce strategy and processes.• Specialized in developing focused web entry strategies supported by customer maintained, content oriented, easily managed site design. Show less

In charge of company’s consultative OutSourcing Services department including all product development, product packaging, pricing, promotion, and delivery.• Created Medstat Group/Inforum OutSourcing Services as a combined new business opportunity and integral part of strategic selling program. Set overall pricing and packaging strategies to maximize OSS returns and support Medstat Group/Inforum system sales. Successfully differentiated OutSourcing Services Medstat Group/Inforum’s core… Show more In charge of company’s consultative OutSourcing Services department including all product development, product packaging, pricing, promotion, and delivery.• Created Medstat Group/Inforum OutSourcing Services as a combined new business opportunity and integral part of strategic selling program. Set overall pricing and packaging strategies to maximize OSS returns and support Medstat Group/Inforum system sales. Successfully differentiated OutSourcing Services Medstat Group/Inforum’s core business. Supervised hundreds of healthcare industry research projects for large hospital system customers. Received two promotions while developing this business.• Realized $1,000,000 in new OutSourcing Services revenue in first 30 months of operations versus $250,000 in expenses while supporting new system sales and contract renewal. Ongoing new business expansion plan development. Responsible for all OutSourcing Services sales efforts.• Perfected presentation and training tools for support of OutSourcing Services function. Produced all information, presentation, and training tools of OutSourcing Services Department. Assembled, developed, and supervised staff of four. Emphasis on low-cost, high-volume information delivery process development.• Designed, developed, organized, conducted, and wrote multiple marketing and strategic plans, demand studies, payer profiles, physician need assessments, and the like. Consultant to hospitals, managed care organizations, hospital systems, freestanding clinics, and other health care providers.• Performed market research including consumer, physician, and payer studies. Focused on US health care delivery system, public perceptions, and operations for hospitals, hospital systems, and freestanding clinics.• Directed sales support efforts demonstrating system capabilities. Regularly provided direction, information examples, and special projects in support of new system sales and contract renewal. Show less

Responsible for founding, developing, and managing Inforum’s Account Management group. (Company purchased by MedStat Group which was in turn purchased by Thomson Reuters)• Established Account Management function in support of Inforum's Customer Retention efforts. Serviced total customer base of 300 plus contracts representing over $4,000,000 in recurring revenue. Developed Account Management staff. Responsible for customer satisfaction, value realization, and contract renewal revenues for… Show more Responsible for founding, developing, and managing Inforum’s Account Management group. (Company purchased by MedStat Group which was in turn purchased by Thomson Reuters)• Established Account Management function in support of Inforum's Customer Retention efforts. Serviced total customer base of 300 plus contracts representing over $4,000,000 in recurring revenue. Developed Account Management staff. Responsible for customer satisfaction, value realization, and contract renewal revenues for all Inforum system customers.• Identified potential and existing problem areas regarding customer retention. Alerted company to, and assisted in developing action plans designed to address customer installation, hardware, training, and information access problems.• Developed presentation and training tools for Account Management function. Produced all informational pamphlets, brochures, presentation, and training tools of Account Management Department.Also charged with development of Inforum’s primary marketing product, the MediEdge Expert Marketing System.• Created MediEdge Expert Marketing System. Developed Inforum's primary marketing product, the Expert Marketing System, for use in conjunction with the nationally recognized PULSE behavioral healthcare survey.• Assisted with developing the survey instrument and conduct of Inforum’s PULSE behavioral healthcare survey, at the time the largest private annual behavioral healthcare study in the United States.• Performed multiple research projects for Inforum marketing efforts. Responsible for producing information published regularly in Hospitals magazine's "Data Watch" column during 1990-1991.• Produced sales support materials. Assisted Vice President-Marketing in ongoing development of promotional materials geared to healthcare executives.• Responsible for conducting, multiple research projects as Director of Consulting. Acted as in-house consultant to Inforum's customer base and to other customers. Show less

The Keckley Group is a nationally recognized consulting firm specializing in strategic planning, marketing, and customer satisfaction survey development and fielding.• Supervised all operations and research projects. P&L responsibility.• Responsible for new product development. Designed and launched a customer satisfaction tracking system for managed care organizations. Also developed packaged report sets which were sold as a stand-alone product and also automated the demographic and… Show more The Keckley Group is a nationally recognized consulting firm specializing in strategic planning, marketing, and customer satisfaction survey development and fielding.• Supervised all operations and research projects. P&L responsibility.• Responsible for new product development. Designed and launched a customer satisfaction tracking system for managed care organizations. Also developed packaged report sets which were sold as a stand-alone product and also automated the demographic and market analyses required for large customized consulting projects.• Designed and conducted multiple research projects and wrote final reports focusing on patient satisfaction surveys, market demographics, and healthcare market projections. Show less

Administered a very tight inventory and maintenance budget for the installation and maintenance needs of over 500 pieces of capital equipment. Developed maintenance schedules and wrote preventative maintenance manuals covering all departmental electronic and mechanical equipment in order to meet JCAHO requirements.

Responsible for clinical ventilator care of more than 2000 critical, open-heart and other medical/surgical patients while working in a high-stress PASR and critical care environment. Served as Adjunct Clinical Instructor, Volunteer State Community College Respiratory Therapy Program.

Started as a on-the-job trainee. Ended as Supervisor of staff of five to seven professionals. Responsible for department clinical operations: scheduling, assignments, equipment repair and maintenance, and billing. Directed training of all clinical respiratory staff in acute-care settings. Served as Educational Coordinator for department.