James Kratochvil Email & Phone Number

Mason, Ohio

Cleveland/Akron, Ohio Area

• Perform local sales calls and deliveries to customer base, creating and fulfilling orders based on wants/needs • Display customer service skills with customers on a daily basis, meeting and exceeding expectations • Negotiate best pricing terms with vendors and suppliers; passing along savings to customers • Responsible for the management of inventory through inventory redistribution, branch transfers, shipping and receiving of products; focus on loss prevention and streamlined workflows • Assisted customers in identifying and sourcing products to meet specific needs • Managed customer inventory through a mastered understanding of vendor managed inventory programs • Analyzed customer account balances and helped collect past due balances • Researched and aided fellow co-worker inquiries in regards to product identification

• Security Worker of the Year for 2006-2007 & 2008-2009 academic school years • Demonstrated customer service skills with guests and students seeking help from a campus representative • Evaluated the Security Worker training program and aided in the implementation of a more effective program • Responsible for the safety and well-being of several hundred students • Interviewed House Managers for Greek Village, assessing strengths/weaknesses and selecting top prospects • Responsible for the well-being of 25 residents and the state/condition/maintenance of campus property • Investigated all house-related complaints and created detailed incident reports when deemed necessary • Performed administrative activities such as maintaining and processing paperwork