Led systems and business controls for $200M digital services provider that helps retail brands orchestrate and personalize customer engagement through partner marketing, local activation, and loyalty programs.ENTERPRISE SYSTEMS AND DATA CONTROLSOversaw the implementation of new applications and changes to existing systems and proprietary software to support core business and acquisitions with a focus on ERP, financials, HCM, contact center, and data privacy for a user base of up to 800 FTEs. Advised senior leadership on strategic systems integrations, in an environment of multiple acquisitions. Responsible for systems and strategy, compliance, testing, and training; worked to facilitate the efficient capture, storage, and processing of data through cloud and hybrid on-prem environments. Enforced data and security policies through solutions that complied with corporate and regulatory policies, including GDPR and CCPA. BUDGETING & FINANCIAL MANAGEMENTDeveloped a multi-year roadmap for corporate systems, with focus on ERP, financials, HCM, and contact center, including the implementation of development releases. Successfully adopted ASC 605 & 606 compliance to multi-tenant financial systems through an expedited lead to cash and procure to pay process, reducing initial invoicing cycle from 42 days to 13 days.

Corporate responsibility for information security and IT governance for $800M North American transportation provider, serving 17M passengers annually. CUSTOMER EXPERIENCERecruited by incoming CIO in a four year digital transformation, focusing on improving the customer experience. The transformation redirected 65% of sales through online channels; this developed a multi-year roadmap to introduce an omni-channel CX, aligning all in-person, phone, web, and social messaging. End state results enabled frictionless transactions within the sales pipeline that harmonized the customer experience across five distinct sales channels.INFORMATION SECURITYResponsible for company's SOC, cyber, and DR/incident response; developed policies and procedures to enhance controls for the company’s direct and indirect sales channels. Introduced IPS, PAM, and zero-trust entry on mission-critical infrastructure and systems. Initiated incident response planning, comprehensive training for all management-level employees, and executive-level security scenario exercises to meet audit standards. GOVERNANCE, RISK & COMPLIANCEResponsible for review and management of all technology-related contracts for the company, including software, telecom, cloud, hardware, data center, staffing, and outsourcing agreements. Developed and refined disaster recovery, business continuity, and business resilience planning for enterprise IT (data centers, on-prem, and POS) . Secured PCI-DSS certification (> 6 million card transactions annually) and GDPR compliance.PMO Restructured PMO and led IT governance committee during executive transition. Major projects in flight included a new customer loyalty program, completion of a dynamic pricing model, and the rollout of a passenger safety and fleet security application developed in partnership with the Department of Homeland Security.

Definition and alignment of technology consulting firm’s offerings in proprietary and open source application development for clients in transportation, logistics, and cloud-based IP telephony. Led a collaborative team of stakeholders that fostered innovation in the design and implementation of SaaS solutions that serve as a means of rapid product innovation and sustained product excellence.

Lead IT contact for internal and external audit, legal, and third party providers in technology sourcing, procurement, and supplier life cycle. Reviewed all technology-related contracts undertaken by the company, including software licensing, telecom, cloud, data center, hardware, staffing, and consulting agreements prior to execution by CEO, CFO, or CIO.E-COMMERCE• Provided requirements, project management, and analytics for B2C e-commerce at Greyhound.com, the first ground transportation site on the web. • Designed and implemented project rollouts for self-service ticketing and print-at-home options using the company’s web portal, converting over 60 percent of sales in the Northeast USA ($75M) to self-service options within two years of launch reducing costs and improving revenue recognition.• Led project team for the rollout of Boltbus, a low-cost intercity bus service serving Northeast and Pacific Northwest locations.

Requirements, development, and analytics for Greyhound.com, the first ground transportation site on the Web, serving 2.7 million unique users per month and generating over $400M in annual sales.

Provided lead account service for KeyCorp, the nation's 12th largest commercial bank.

Managed a $10 million product portfolio for national licensees of Sears and Cendant, Inc. (Company ceased operations, January 1997)