• Automated deployment of Ubuntu virtual machines to vSphere clusters using Terraform.• Implemented Ansible to centralize Linux server management and created playbooks for routine administration tasks.• Wrote custom integrations and automations between systems with Python, PowerShell, and Rest APIs.• Migrated on-premise Azure DevOps Server instance to the Azure DevOps Cloud Service. • Contributed to planning and execution of firm’s disaster recovery strategy. • Maintained vendor relationships and organized renewals, purchases, and new product evaluations for all Infrastructure systems.• Collaborated with MSP Database Administrators to manage firm’s Microsoft SQL environment.

• Automated deployment of entire remote office sites in Azure leveraging Terraform, including vNet, subnet, and routing table creation, and provisioning of Palo Alto virtual firewalls, Nasuni virtual filers, and Windows virtual machines.• Administered 400 virtual machines distributed globally on VMware ESXi, Nutanix Acropolis, and Microsoft Azure.• Maintained hypervisors and underlying hardware in offices and colocation data centers.• Performed server administration tasks for Windows and Linux virtual machines including, server deployment, configuration, performance tuning, maintenance, troubleshooting, and decommissioning. • Collaborated with Development team to build a platform for hosting Docker applications.• Administered Cohesity, Nasuni, Citrix, Nagios, and other core Infrastructure technologies. • Supervised migration of 370,000 Legal documents from eDocs to M-Files. • Shifted SharePoint and Confluence on-premise applications to respective Cloud services. • Partnered with Development team to migrate Git repositories and CI/CD pipelines from Microsoft Team Foundation Server to Azure DevOps Server.

• Performed all support duties for 300 users including account creation and termination, laptop imaging and deployment, AV equipment support, and general L1-L3 helpdesk troubleshooting. • Adapted to supporting end users in a “work from home” environment, during the COVID-19 pandemic, including establishing procedures to onboard new employees remotely.• Administered Exchange Online, Teams, SharePoint, and other Office 365 applications. • Conducted PoC of Riverbed SaaS Accelerator, aiming to improve Outlook performance following migration of email services to Exchange Online.

• Delivered desk-side assistance to 1,500 employees across two offices.• Became “go-to” technician and directly supported “C” level staff.• Imaged and deployed desktop computers, laptops, and tablets.• Prioritized and escalated tickets using Jira Service Desk.• Controlled all AV equipment and BlueJeans connections for Board meetings, special events, and video conferences for the CEO, CRO, and other top-level staff.

• Provided basic IT services to 900 College of Business and College of Education faculty and staff.• Troubleshot computer hardware, network connectivity, and printing services.• Imaged laptops and installed and configured software for College of Business employees.• Organized classroom AV equipment.

• Provided front-line support to 300 traders and employees in the Chicago office. • Completed installs, moves, adds, and changes surrounding the trading community.• Developed skills in hardware maintenance, software deployment, and logistics. • Imaged laptop and desktop computers using Microsoft System Center Configuration Manager.

• Interned part-time during 2014, 2015, 2016 Summer months.• Audited bandwidth allocation for API team, ensuring each account accessing CBOE was allocated the correct number of quotes, orders, and calls per second.• Migrated IP address information from an outdated Excel spreadsheet to an IP Address Management Database.

• Cleaned locker room facility• Assisted in the kitchen• Built exceptional communication and customer service skills interacting with members of the club