Helping people discover how much they are loved by God and how the Gospel that gets them to heaven, can set them free today.

Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services.

➢ Lead small and medium business customers through the Onboarding technical process for Microsoft Office 365➢ Provide ongoing support to small and medium-sized business Microsoft Office 365 customers➢ Analyze and provide feedback on the deployment process and technology improvements throughout lifecycle➢ Develop, foster and maintain effective customer relationships while driving positive customer satisfaction➢ Respond to customer needs which may sometimes require outside of normal business hours or on-call rotation ➢ Troubleshoot technical solutions related Microsoft Office 365, SharePoint Online, Exchange Online, OneDrive and Skype for Business Online. ➢ Understand and convey to customers the attributes and benefits of emerging cloud technologies, aiding customers in the adoption and deployment of Microsoft products.

➢ Database Management – Managed organization’s database strategy adopting and deploying new systems to take advantage of anytime/anywhere access for all stakeholders. Procured and deployed these systems, managed vendor relationships and contracts, trained and supported staff toward productivity.➢ Cloud Computing – Identified, procured and implemented Office365 to resolve significant email challenges, empowering our staff to increase overall productivity and time on task.➢ Website Management – Guided organization’s website from a complex management system with poor quality appearance toward a CMS solution allowing other staff to maintain the site. Redesigned the website twice over 10 years adapting to changing technology, needs and brand.➢ VOIP Implementation – Collaborated with volunteers and consultants to select, procure, install, configure and manage organization’s conversion from analog telephone system to Allworx Voice over IP system.➢ Network Design – Led a team of volunteers with IT expertise and a professional network architect to design and oversee the installation of all network, telephone and low-wattage wiring and conduit. Managed relationship with builder to insure that requirements were met on time and according to budget.➢ Graphic Arts, Marketing and Communication – Oversaw the design and distribution of communication such as weekly bulletin’s, electronic newsletters, website, brochures, newspaper and social media ads, signage, and seasonal mass mailings.➢ Google Adwords Grant – Applied for, won and managed a $10,000 monthly ad grant from Google for non-profits. Created campaigns using key-word groups to promote organizations services and events.➢ Events Planning & Management – Conceptualized and managed the promotion and production of concerts and events by well-known performers. Also worked with teams to plan and execute weekend events involving hundreds of people and logistics management for travel, accommodation and event schedule.

➢ Managed multiple complex technology projects simultaneously.➢ Documented project planning, policy, procedure, best practices and lessons learned. ➢ Managed multiple vendor relationships (sometimes competitive) simultaneously.➢ Initiated and managed full-life-cycle technology initiatives.➢ Collaborated across multiple departments to gather solution requirements.➢ Wrote large-scale Request for Proposal (RFP).➢ Acted as chairperson of product Selection Advisory Council (SAC).➢ Documented scripted demonstrations and contract appendixes.➢ Facilitated vendor demonstrations and discussion sessions.➢ Negotiated and co-authored contracts resulting in greater than 50% savings for purchase of products and services.➢ Developed and facilitated an aggressive project communications plan.➢ Collaborated with The Office of Program Evaluation to create and facilitate a formal, globally encompassing program evaluation model and criteria.➢ Presented project vision to School Board and Leadership Team.➢ Selected, procured and oversaw installment of wireless hardware.➢ Managed requirements by assessing and negotiating compliance.➢ Provided direct, friendly and accurate assistance and information to schools.➢ Managed routine project meetings, conference calls and executive briefings.➢ Collaborated with curriculum specialists from multiple departments to review, edit, correlate and approve seventy-two formative assessment instruments in five months.

➢ Collaborated with a team of master educators and world-class technologists to build and maintain the MarcoPolo web site, search engine, intranet and web-based training management system. ➢ Interviewed, hired and oriented employees, consultants and contractors. ➢ Managed technical employees, contractors and consultants responsible for mission critical projects. ➢ Managed the operational, in-kind and capital budgets in excess of $2 million. ➢ Managed technical projects including the Cataloging Work Flow and Standards Alignment Tool. ➢ Developed requirements documents, project plans and reviews of technical projects. ➢ Negotiated, wrote and edited service level agreements and statements of work. ➢ Briefed management and executive-level personnel on program and project status. ➢ Successfully managed multiple vendor contracts and relationships. ➢ Provided change and crisis management services to the organization. ➢ Reviewed monthly vendor and contractor invoices. ➢ Provided strategic and tactical leadership during long and short-term planning sessions. ➢ Deployed technical systems and support to the WorldCom Foundation its staff and its strategic partners. ➢ Researched and assessed potential technical solutions for internal customers and strategic partners.

➢ Managed the removal and restoration of training labs from a school to a central site. ➢ Co-managed the Instructional Management Systems (IMS) initiative. ➢ Developed project scope and standards. ➢ Identified software solutions for instructional management system. ➢ Negotiated contracts and procured technical products and services from vendors. ➢ Organized and opened the IMS office. ➢ Reviewed resumes, interviewed and selected candidates for both managerial and clerical positions. ➢ Planned and managed an aggressive public relations plan. ➢ Designed and created PowerPoint presentations, posters, promotional videos, and the IMS website. ➢ Presented the project vision and plan to teachers, administrators, colleagues and managers. ➢ Created a multiyear implementation plan and other supporting documentation. ➢ Acquired nearly $10 million in funding for the project by writing technology initiatives. ➢ Oversaw the procurement and installation of our technology test lab. ➢ Developed test plans for IMS applications. ➢ Set architecture and network standards for IMS schools and evaluated schools for deployment readiness. ➢ Organized major infrastructure upgrades and application installation at ten schools. ➢ Revised and adapted plans and approaches as necessary. ➢ Reported monthly to project, steering, advisory and users committees. ➢ Acted as liaison between multiple offices across the enterprise.