Responsibilities:• Leading the global End User Technology organization• EUT Architecture and Engineering• Strategy – Develop and implement IT strategies to align with business objectives• Virtual Server / Desktop / Application (CVAD / Workspace) Product Owner• Endpoint Management (Apple Mac, Windows, Thin Client, and Mobile Devices)• Endpoint Build Automation (Intune, Autopilot, Apple Business Manager, Jamf)• Communication and Collaboration (Microsoft Teams)• Software Delivery (SCCM / MEM, Intune, CEM, ABM, Jamf)• Remote Access (Netscaler VPN, ICA Proxy, AAA)• Hardware Standardization• Citrix Cloud design and operations• Leading the “Customer One” team building and supporting all Citrix products for internal use.• 24x7 Global Support Team• Technical Security Review Board Member• SAFe Agile Product Owner• Disaster Recovery design and testing• Vendor ManagementSelected Accomplishments:• Built an enterprise endpoint management program for Mac and Windows from the ground up• Fully migrated on-prem Citrix infrastructure to Azure based Citrix Cloud• Delivered remote Windows Autopilot and remote Mac builds leveraging Intune, Apple Business Manager and Jamf• Implemented MS Teams based voice, video, conferencing, and collaboration• Implemented substantial security hardening including endpoint encryption, certificate based wireless, DLP controls, and CIS compliance policies (Intune, GPO, Jamf)• Automation of processes and recurring workflows (Service Desk tooling, employee separation, user self-service, RFB checks, automated infrastructure tasks, and reporting)• Created a self-service app store via integrations between ServiceNow and SCCM / Jamf• Improved SLA compliance by 45% in my first year• Frequently advised customer executives in support of Account and Sales teams• Drove a 50% increase in support knowledge article creation to improve SLA’s

Responsibilities:• Delivering virtual apps, VDI, and remote access to 100k users on 140k endpoints• Product Owner of Citrix XenApp, XenDesktop, and Netscaler• Architecture and Design of all virtualization and remote access solutions • Global remote access (Netscaler ADC)• Managed global virtual teams in 6 countries• Disaster recovery planning / testing / plan maintenanceSelected Accomplishments:• Delivered a XenApp based Electronic Trading infrastructure, providing trading applications to customers. This environment generated $1B+ monthly customer trading volume.• Achieved zero major outages for 2.5 years by implementing comprehensive testing and change management processes.• Led creation of a Netscaler based enterprise remote access and disaster recovery solution for over 70,000 global users.• Successfully Led design and implementation of Secure Application Access for a “Defense in Depth” major network security redesign, leveraging XenApp, Netscaler and Federated Authentication Service.• Achieved $2M annual savings by virtualizing all XenApp servers.• Implemented centralized management of over 200 Netscaler ADC’s via ADM – substantially reducing OpEx and risk• Reduced in-house developed customizations by 30%

Over a span of 14 years, I grew from endpoint operations, to software packaging and delivery, enterprise infrastructure and datacenter operations, then led the business app team before taking on virtual app, desktop, and server operations.Selected Accomplishments:• Designed and implemented global File and Print Server Utility farms• Consolidated 14 legacy Citrix XenApp farms into a single global utility farm• Managed department disaster recovery program, including creation and maintenance of runbooks, test plans and automation• Led – virtualization of trading apps via Citrix XenApp to improve remote performance• Successfully Led physical to virtual project to virtualize all physical servers