James Kullerstrand Email & Phone Number

Milwaukee, Wisconsin, United States

Responsible for delivering business initiatives by managing vendor development, testing and deployment of changes to Consumer Online Application (COA), Prequalification, MyHDFS, BillMatrix and Menu Link applications. Contributed the Current Expected Credit Loss (CECL) project and Digital Consumer Experience (DCX) projects. • Instrumental in delivering many strategic HDFS initiatives including H-D1 Marketplace COA, Prequalification, Livewire COA, H-D Certified and Canada COA. • Ensure compliance with CISO annual requirements around penetration testing and disaster recover testing.• Responsible for Continuing Operations initiatives for model year, new models, security patches, ADA compliance, Chatbot content updates and twice monthly releases of the Menu Link application.• Delivered other corporate initiatives such as the Cloudflare migration, whitelist and certificate updates.• Managed vendor relationships with ChannelNet, RouteOne and Doxim.• Change Owner for Consumer Online Application (COA), MyHDFS, BillMatrix, and Menu Link applications.• Digital Office liaison with HDFS Insurance for all protection product providers including CNA National, Sentry, Safeguard, Allstate and Service Payment Plan.• Key contributor in RFP, vendor selection process and implementation of Prescient Systems for CECL project.

Greater Milwaukee Area

Responsible for ensuring successful implementation of the Harley-Davidson Riding Academy Student Management System from a client/server application to a custom application in SalesForce CRM and Service Clouds including public facing Rider and Dealer Communities.

Greater Milwaukee Area

Managed vision and scope, requirements, change controls, project scheduling, process documentation and finalizing major business decisions for implementation of the Affordable Care Act at Humana.

Greater Milwaukee Area

Lead a team of Data Stewards on the Master Data team through the Blue Print phase of an SAP implementation project at Harley-Davidson. The project utilized the ASAP Implementation methodology and provided exposure to the following SAP tools; ECC, Solman, Data Services and Information Steward.

Greater Milwaukee Area

Information AnalystResponsible for requirements management and application design for large CPG company master data management project using Teradata Data ManagerProject Manager / Systems AnalystManaged teams of internal and external resources on assignment at Financial Services firm

Greater Milwaukee Area

Lead teams of internal and offshore resources for on-time delivery of projects in the Group Markets division. Responsible for entire project life cycle of custom development and infrastructure projects. Followed CMMI methodology and monthly resource and financial forecasting prescribed by the PMO.

Frederick, Maryland

Responsible for completion of engagements to meet client's expectations on HIPPA implementation project using Trizetto Facets.

Clayton, Missouri

Responsible for all financial processes surrounding claims, capitation and billing. IT Liaison with Finance and CFO. Project Lead on several state implementations and business acquisition initiatives.

Greater Milwaukee Area

Responsible for implementation and configuration of AMISYS to administer startup HMO and PPO health plans.

Minneapolis, Mn

Responsible for resolution of service issues for members, pharmacists, and clients. Lead business representative for development of a custom CRM application.

Bs, Information Resources

Ba, Business Adminstration

Activities and Societies: Varsity Sailing Team

Education record