Jessica Kuzmickas Email & Phone Number

Hartford, Ct, Us

Windsor, Ct, Us

Hartford, Ct, Us

Hartford, Ct, Us

Hartford, Ct, Us

Works to shape the organization by identifying opportunities to demonstrate leadership, mentoring and influencing peers to live The Hartford Behavior in efforts to support the Better by the Day Culture- Demonstrate expert level of consultative selling with active listening and negotiation with the customer- Understanding the customers true need by asking open ended questions to solve problem and identify appropriate solutions for the customer- Takes initiative to identify levels of Underwriting risks- Recommendation and champion for continuous improvement- Teach and Mentor others within the broader organization - Escalated & Medallia call handling to identify ways to improve the customer experience

Hartford, Ct, Us

- Recognized for skillfully handling technical and procedural questions from developing team members- Thrived in investigating customer complaints, providing recommendations and prioritizing managerial communications - Passionate about building professional and technical knowledge, leading to workshop invitation opportunities and personal network expansion

Hartford, Ct, Us

- Participate in the design, development and implementation of process improvement strategies while learning disciplined process methodologies and tools for root cause analysis and solution identification - Work with project teams from other lines of business to understand process impacts and determine the appropriate change and approach to support project implementation - Learn the basics of project management and using standard project management practices including: development of project charter, business requirements, project plan & communications to report on progress, performance and deliverables- Assist with collection and analysis of Voice of Customer & Voice of Business data

Hartford, Ct, Us

- Demonstrated strong attention to client needs and provided solutions that exceeded customer service expectations - Worked closely with management to facilitate and back-up meetings- Mentored new hires, led motivating coaching sessions, and provided targeted and effective team feedback

- Consistently created a high level of consumer interactivity to educate and excite customers and sales persons about the represented brands- Provided accurate and timely status reports to director of sales and marketing on a weekly basis