- Created new profiles in intern and external platforms for the resorts. - Loaded contracts and rates in the in-house systems. - Updated systems and rates according to contracts sent to commercial partners. - Provided support to the Commercial team with parity and competitiveness throughout all sales channels.

- Managed day-to-day business operations for my family-friendly diner with home-cooked cuisine.

- Responsible to properly manage, allocate and restrict rooms inventory to maximize revenue and profit.Coordinated with Market Strategy and Sales Directors to ensure an efficient sales strategy. - Worked closely with Front Desk and Sales teams to achieve full occupancy of property. - Provided high level of customer service to VIP customers by engaging and using active listening and effective interpersonal skills. - Resolved conflicts and negotiated mutually beneficial agreements… Show more - Responsible to properly manage, allocate and restrict rooms inventory to maximize revenue and profit.Coordinated with Market Strategy and Sales Directors to ensure an efficient sales strategy. - Worked closely with Front Desk and Sales teams to achieve full occupancy of property. - Provided high level of customer service to VIP customers by engaging and using active listening and effective interpersonal skills. - Resolved conflicts and negotiated mutually beneficial agreements between parties. - Managed quality assurance program, including associates (employees) evaluations, internal audits and customer surveys. - Ensured compliance with reservation and cancellation policies. - Ensured all rates, packages and hotel sales strategy information are built in all hotel inventory systems. Show less

- Tracked key metrics and developed spreadsheets and data models. - Identified appropriate marketing channels and target customers for campaigns. - Forecasted marketing trends based on previous data to adjust campaigns and maximize sales. - Worked closely with product development departments to create and maintain marketing materials for sales presentations and client meetings. - Provided information to create marketing plans to specific audiences based on booking and travel… Show more - Tracked key metrics and developed spreadsheets and data models. - Identified appropriate marketing channels and target customers for campaigns. - Forecasted marketing trends based on previous data to adjust campaigns and maximize sales. - Worked closely with product development departments to create and maintain marketing materials for sales presentations and client meetings. - Provided information to create marketing plans to specific audiences based on booking and travel windows research. - Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion. Show less

- Responsible to properly manage, allocate and restrict rooms inventory to maximize revenue and profit.Coordinated with Market Strategy and Sales Directors to ensure an efficient sales strategy. - Worked closely with Front Desk and Sales teams to achieve full occupancy of property. - Provided high level of customer service to VIP customers by engaging and using active listening and effective interpersonal skills. - Resolved conflicts and negotiated mutually beneficial agreements… Show more - Responsible to properly manage, allocate and restrict rooms inventory to maximize revenue and profit.Coordinated with Market Strategy and Sales Directors to ensure an efficient sales strategy. - Worked closely with Front Desk and Sales teams to achieve full occupancy of property. - Provided high level of customer service to VIP customers by engaging and using active listening and effective interpersonal skills. - Resolved conflicts and negotiated mutually beneficial agreements between parties. - Managed quality assurance program, including associates (employees) evaluations, internal audits and customer surveys. - Ensured compliance with reservation and cancellation policies. - Ensured all rates, packages and hotel sales strategy information are built in all hotel inventory systems. Show less

- Assisted customers with making reservations and entered reservation details into computer system. - Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. - Arranged for group hotel bookings in collaboration with sales department for weddings and special events. - Resolved various issues and discrepancies for customers. - Handled billing information over phone.