• Created tools to simplify processes for two dealerships• Analyze user data to provide more relevant customer support for business owners.• Created employee surveys to measure job satisfaction and plan for an increase in employee retention.• Sales process training for dealer reps• Create tools to facilitate everyday duties that may take more than an hour to complete and turn them into minutes so owners can spend their time on what matters most to them.• Did profit and loss with owners to identify areas of opportunity.

• Manage performance across a territory of Boost Mobile stores.• Working and consulting with retail store owners on their business and ensuring compliance.• Manage projects and teams and provide coaching and sales training to front-line sales teams.• Building relationships throughout the territory with external partners, internal teams, and vendor partners to help drive performance.• Generated reports detailing findings and recommendations.• The primary point of contact for questions and issues at retail stores• Visit retail store locations, and provide coaching and training via role plays and side-by-side selling with sales representatives.• Maintaining and driving accountability of Boost brand standards in all stores in the territory using local knowledge and real estate contacts to identify new retail distribution points.

• Target Mid-Market to Enterprise accounts• Set qualified face to face and webinar appointments for our Enterprise sales team• Identifying and developing new opportunities within assigned regions• Generate business through proactive outreach to new customers via cold calling, email, social media, and other prospecting techniques• Work with management to create strategic targets to identify and generate new business opportunities• Research, qualify, manage, and track leads and related sales activities utilizing data resources such as Salesloft, Salesforce, and Salesgenie• Maintain knowledge of company products/services and upcoming new offerings• Help establish and grow assigned territories• Strategize on new and improved prospecting techniques

• Responsible for achieving personal sales targets in the• Small to Mid-size business space• Foster relationships that lead to longevity relationships and referrals• Consult business needs with the owner to promote 100% satisfaction.• Studied the market to understand where I can offer the most value.• Weekly plan to minimize inefficiencies during field time.• Build and maintain sales funnel to stay organized with prospects.

• Consult with business owners to assess business health and create action plans to drive revenue goals• Analyze user data to provide more relevant customer support for business owners and offer VHA solutions• Support dealership growth journey through acquisition or new locations• Supported region by providing user dashboards and analytical data on employee trends• Sales process training for dealer reps nationwide via web camera• Created a tool that is being used nationwide as a solution to understand retention rates• Supported region by creating a P&L tool that dealers used to find where their opportunities are• Supported other area key accounts with critical decisions.• Introduced cost-saving initiatives to reduce losses and increase profit margin• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings• Resolved complex problems impacting sales management by implementing cost-effective strategies.

I connect to a job that matters. My work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Manager, I lead and inspire a sales team to provide an unparalleled customer experience, resulting in loyal customers and successful business outcomes for Sprint and its' shareholders. I am passionate about my team, teaching and coaching on the sales floor, and inspiring continuous learning on new products and solutions. I encourage consistent success and career development through formal, monthly one-on-one coaching sessions. I enjoy the challenge of analyzing individual and team performance against business goals and implementing business improvement strategies. I deliver operational and merchandising excellence in a dynamic environment.

Partnered with Store Manager to lead store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint BrandMotivated sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/auditsProvides continuous feedback and coaching to improve individual and store performanceDelivers operational and merchandising excellenceCompleted all courses in your leadership curriculum path with the required time frames

Served as sales floor leaderProvided a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience and protecting their investmentDelivered an outstanding store experience that improves customer loyalty and strengthens the Sprint BrandMet and exceeded key performance objectives that include sales and customer satisfaction goalsMake certain accurate customer account set-up so they are ready to connect when leaving the storeIdentifies the right solutions to customer billing, technical and or account issuesCompleted all courses in my curriculum path within the required times frames

Meet and exceed sales quotas.