Documentation, Training, and Technical Support• Documentation: Solely responsible for 10 software manuals and 15 training manuals> Author and update software manuals for Windows-based CMMS products> Author and update training manuals for on-site and in-house customer training> Documentation authored in Corel Ventura, MS Word, and published in PDF.> Updating knowledge base for internal support procedures and troubleshooting•Software Training: Provide in-house and on-site training for clients> Training includes lecture and hands-on study for a client base of maintenance managementand IT personnel> Demonstrating training techniques and content delivery for new trainers• Technical Support: Provide real-time phone support and email correspondence for both Windowsand Web-based CMMS applications in multiple platforms> Create hard-coded custom reports and forms based on client specifications> Platforms utilized: Pervasive SQL, MS SQL, Oracle, and Access

Taught middle school and high school classes in a variety of subjects

• Web content / technical writer: > Authored training manual for internet-based application > Tested software during development > Authored software requirements documents

-Developed and implemented curriculum for highly diverse 9th and 10th grade English courses-Worked with individual students to help them attain their academic goals-Set and marking exams and tests based on curriculum-Assessed students' progress in the coursework and their level of understanding of the material covered-Utilized meaningful audiovisual resources in order to make learning more effective and engaging for students.