Thirteen years of experience developing clear, concise technical documentation and delivering highly-relevant training curriculum for a leading supplier of software products. Highly enthusiastic, patient,knowledgeable, persuasive and articulate, able to communicate technical concepts in user-friendlyterminology. Experienced in technical writing, editing, real-time tech support, and technical training.Demonstrated success record in:- Authoring training manuals for software-based applications.- Effectively communicating technical concepts in plain language to users.- Experienced with both group and one-on-one user training delivery methods.- Performing both real-time and email-based customer tech support- Authoring software requirements documents- Proven record of success effectually relating to people from a wide variety of backgrounds andaptitudes
Listed skills include Technical Writing, Software Documentation, Technical Documentation, Technical Training, and 15 others.