Jonathan Lackman Email and Phone Number
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I help enterprise organizations save time and money and increase revenue by ensuring that Information Technology infrastructure, systems and teams are responsive, available, and secure. My most rewarding recent accomplishment was implementing the ITIL framework and igniting departmental personnel training to achieve 100% ITIL certification across the Information Technology Department.My success is driven by my passion to deliver Information Technology services that enable business goals while creating a rewarding and fulfilling environment for individual excellence. I’m known for being able to identify creative solutions to complex problems. I am also known for a heightened level of focus on developing individuals in the Information Technology arena. I have an innate ability to identify problems and areas of improvement and then run towards those challenges and resolve them with a bias towards action. Currently training cloud (Azure, GCP, Azure), CISSP and Security+Areas of ExpertiseIT Management Budgeting Strategic Planning Security Career Progression Personnel DevelopmentSuccession Planning Infrastructure Project ManagementITIL ITSO IT/OTTechnical Skills; ITIL evangelist, VMware, Nutanix, Microsoft Office 365, Azure, AWS, HCI, Infrastructure, HPE, c7000, IDS/IPS (Darktrace, Alienvault), SIEM (Rapid7), endpoint protection (Sophos, Kapersky, Solarwinds) enterprise monitoring (Solarwinds, Manage Engine, Netwrix, PRTG, Service Desk.Specialties and Skills;• Numerous Microsoft certifications• Microsoft Azure certification 2021• Microsoft Office 365• Amazon Web Services (AWS) certification 2021• Hybrid Cloud• ITIL, Incident Management, Change Management, Root Cause Analysis (RCA)• VMware Hyperconverged Infrastructure (HCI)• Nutanix Hyperconverged Infrastructure (HCI)• HPE Hardware including c7000 BladeSystem• Virtualized Microsoft SQL Server clustering• Datacenter management• Information Technology Budgeting, planning, roadmaps, succession planning.• Project Management• Process Improvement• Teambuilding, career progression, training, compensation evaluation and researchIndustries; contact center, telecommunications, utilities, construction, infrastructure, datacenter, aviation, finance, industries with field resources.Jonathan Lackman | jonathanlackman@outlook.com | 816-588-4086
Jhl Constructors
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Director Of ItJhl Constructors Feb 2022 - PresentEnglewood, Co, Us
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Director Of Information TechnologyIntermountain Rural Electric Association May 2017 - Mar 2022Sedalia, Co, UsIT Director responsible for all server, desktop, voice, network, and application support systems and teams. Leveraged data to increase IT department 100% by departmental gap analysis and targeted hiring. Created robust team member coaching, One on Ones, career progression and succession planning. Created initial IT roadmaps and Security Plan. Managed vendor and field partner relationships.•Built, developed, and managed high performance teams using data and metrics to hire, manage and improve.•Implemented ITIL frameworks resulting in 90% reduction of priority incidents and creating a 100% ITIL certified department well versed in process improvement, Change Management, Root Cause analysis and ITIL concepts.•Matured IT infrastructure, services, and capabilities for both operational infrastructure and SCADA network capabilities. Matured personnel management and addressed pay and title disparities. Established first budgeted and approved use of IT Interships.•Budgeted, researched and selected new ITIL aligned ticketing ServiceDesk product and implemented Change Management, Request and Incident Management, Problem Management and Root Cause Analysis. This reduced system downtime, and improved IT support efficiency. •Consolidated SQL database infrastructure by 60% by building modern Windows Server SQL cluster and migrating all databases to this new high availability (HA) platform.•Transitioned to all remote work in one week during start of Covid by using a combination of Citrix and laptops. •Delivered and supported new district office, field assets including substations and communication sites and planned, staffed and executed field network refresh including linemen vehicle communication.• Enterprise Service Bus (ESB) implementation.• NIST, CIS, ESBAwards - Recognition• Selected as a Mentor in inaugural NRECA mentorship program and successfully completed program.• Selected for NRECA MIP leadership training in 2019; the first IT individual to attend from IREA. -
|► System Administrator Lll◄|Ericsson Jul 2013 - Mar 2017Kista, Stockholm, SePart of a team managing Wintel servers and multiple VMware environments. These are large enterprise environments. MCSE 2003. MCSA 2003. MCITP Server 2008. MCSA Server 2008. MCTS Microsoft Project. SCCM 2007, VCP-DCV, HP c7000 BladeSystems -
|►It Director, Network Operations ◄|Accent Marketing Services Jul 2000 - Jul 2013Jeffersonville, In, UsJeffersonville, IN with the following responsibilities:Manage IT staff for 9 domestic Call Centers, 1 international Call Center, and corporate offices. Manage all Technology in referenced Call Centers, including Network and Telephony responsibilities. Work in tandem with Network Operations and Telephony departments.Primary onsite IT during new $4.5 mm, 400 seat contact centers. Hired, built and managed High Performance Teams and build the associated processes. Experienced at building an IT vision that inspires and excites team members.Charter member of ACCENT Security Incident Response Team initiated in 2007, analyzing security incidents and training employees regarding security best practices.Project Management responsibilities for Call Center and desktop projects. Examples would include Office 2007 deployment to 800 clients, and full laptop encryption of 140 clients, using PMP project management methodologies. These specific examples provided updated client desktop suites, and stellar enterprise laptop security to alleviate lost/stolen laptop data risk.Technical writing of formal Standard Operating Procedures (SOP) to standardize processes.Create and Manage Disaster Recovery and Business Continuity Plans.Selected in 2008 for participation in ACCENT's Leadership Development Program, which grooms a very limited number of managers for Executive positions. This included a complete Leadership Skills Profile conducted by Sigma.Applied for, and manage ACCENT's Microsoft Registered Partner program which provides numerous training and support benefits to IT staff.Led IT organization through successful PCI certification.
Jonathan Lackman Skills
Jonathan Lackman Education Details
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University Of Wisconsin-MadisonBusiness -
Sanford Brown - Kansas CityNetwork And System Administration/Administrator
Frequently Asked Questions about Jonathan Lackman
What company does Jonathan Lackman work for?
Jonathan Lackman works for Jhl Constructors
What is Jonathan Lackman's role at the current company?
Jonathan Lackman's current role is Information Technology Director | 15+ years delivering IT maturity and building high performing teams. Ignite change to transform and modernize IT infrastructure. ITIL, Microsoft, VMware, Nutanix, AWS, Azure, Security..
What is Jonathan Lackman's email address?
Jonathan Lackman's email address is jo****@****son.com
What is Jonathan Lackman's direct phone number?
Jonathan Lackman's direct phone number is +191325*****
What schools did Jonathan Lackman attend?
Jonathan Lackman attended University Of Wisconsin-Madison, Sanford Brown - Kansas City.
What are some of Jonathan Lackman's interests?
Jonathan Lackman has interest in Website Hosting And Development, Mambo, Etc, Economic Empowerment, Scuba, Domain Investing Since 1995, Sedo Certified, Microsoft And It Certifications, Wordpress, Science And Technology.
What skills is Jonathan Lackman known for?
Jonathan Lackman has skills like Active Directory, Disaster Recovery, Network Administration, Troubleshooting, Itil, Windows Server, Data Center, Telecommunications, Call Centers, Vmware, Management, Leadership.
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