Jason Gordon work email
- Valid
- Valid
- Valid
Jason Gordon personal email
I'm a seasoned Technical Support Engineer bringing a diverse tech stack—from AWS Cloud Services and RESTful APIs to SQL Python, and beyond. I've successfully tackled complex technical challenges for government agencies and Fortune 100 companies and excelled at crafting clear support documentation and tutorials that reduce organizational costs and enhance customer experiences.My knack for automating support processes and keen attention to detail make me a great fit for roles in support and junior engineering.Eager to evolve and contribute, I am ready to engage in a conversation about how my skills and aspirations align with your team's needs.
-
Senior Technical Support EngineerHappycoSanford, Fl, Us -
Technical Support EngineerSpida, Part Of Bentley Systems Mar 2024 - PresentExton, Pennsylvania, Us -
Senior Technical Support EngineerHappyco Jun 2022 - Dec 2023Carlsbad, California, UsAs Senior Technical Support Engineer, I collaborate with developers and product engineers to become a subject matter expert for Happy Force and Call Complete products, resolve tickets, and build out internal documentation for customer support and success teams to improve the support process and customer onboarding experience.Notable accomplishments include:• Achieving and exceeding revenue retention goals by providing world-class customer support resolving technical issues, and configuring integrations and tech stacks for new customers. • Automating bulk processes/operations via API endpoints and application creation to resolve tickets in record time, ultimately improving support experience and client retention.
-
Qa/Technical Support EngineerSolodev Dec 2019 - Jun 2022Orlando, Fl, UsAt Solodev, I provided continuous updates and website enhancements, drafted/presented support documentation, and tracked leads, prospective clients, and non-active users in Intercom.Below listed are a few of my key achievements:• Informed outstanding customer experience by creating and monitoring chatbots identifying user needs.• Identified bugs affecting user experience for client websites, such as mobile/desktop formatting requirements and content reviews for copy errors, while ensuring webpages fulfill customer specifications.• Expertly resolved issues related to CMS application in the Zendesk ticketing system for enterprise customers in state/local government, healthcare, education, infrastructure, and transportation.• Wrote external software documentation for clients being repurposed to onboard new hires in the internal team, generating significant cost savings in training for the company.• Transitioned to QA for testing bugs and presenting findings to the engineers. Drafted documentation for expected product behavior to educate clients, thus reducing support ticket volume. -
Technical Support EngineerNetapp Jun 2017 - Oct 2018San Jose, California, UsAs Technical Support Engineer, NetApp Products, I provided issue resolution, recommended optimizations for all NetApp products, resolved network-related issues, and ensured premium enterprise support with senior engineers and account managers.A small section of my noteworthy accomplishments include:• Developed client rapport and researched supported installations for all NetApp products to foster productive engagements and prompt resolution for government agencies and Fortune 100 companies.• Mitigated financial risks and improved client retention by initiating trouble tickets, entering and tracking cases with SAP/Smartsolve, and addressing complex technical queries within SLA targets of two hours for priority II cases.• Provided first-class support services, exceeding satisfaction metrics and contributing significantly to customer retention. -
Customer Service RepresentativeConvergys Apr 2013 - Jun 2017At Convergys, I cultivated external client relationships, served as the voice of the customer internally, addressed customer inquiries, and resolved technical and billing issues for TV, Internet, and phone services.Some of my contributions to the organization include:• Identified, documented, and reporting software bugs to technical support, reducing complications across telecommunications and electronic platforms.• Exceeded target metrics for resolution on first contact, thus achieving 100% SLA compliance.
-
Graduate Teaching AssistantWestern Michigan University Aug 2010 - Jul 2011Kalamazoo, Mi, UsTaught courses in logic and critical reasoning including curriculum development and preparation of course materials; bolstered student test scores by conducting one-to-one and group study sessions and supplemental workshops.
Jason Gordon Skills
Jason Gordon Education Details
-
Seminole State College Of FloridaSpecific Applications -
Western Michigan UniversityEpistemology And Philosophy Of Science
-
Rollins CollegeEnglish Literature && Philosophy
Frequently Asked Questions about Jason Gordon
What company does Jason Gordon work for?
Jason Gordon works for Happyco
What is Jason Gordon's role at the current company?
Jason Gordon's current role is Senior Technical Support Engineer.
What is Jason Gordon's email address?
Jason Gordon's email address is ja****@****dev.com
What schools did Jason Gordon attend?
Jason Gordon attended Seminole State College Of Florida, Western Michigan University, Rollins College.
What skills is Jason Gordon known for?
Jason Gordon has skills like Github, Higher Education, Research, Social Media, Student Affairs, Teaching, Community Outreach, Ruby, Ruby On Rails, Html, Jquery, Rspec.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial