Jaime Lamb Email & Phone Number

Washington, DC, US

• Delivered the FDIC’s first-ever design system, establishing a foundation for scalable, accessible, and consistent web applications. Used AI tools to ensure best practices in design documentation, saving time and.
• Led the redesign of the FDIC’s internal website serving over 6,000 employees. Utilized AI tools to analyze user research data, including interview transcripts and usability study results, to identify actionable themes.

Menlo Park, CA, US

• Unblocked the design and delivery of Meta's "Mobile Home" app by adapting one-third of the design system components for iOS and Android within a 6-week deadline, ensuring timely readiness of the system; contributed to.
• Identified and addressed unmet user needs by enhancing a nascent "working group" experience to help users manage context across multiple projects (e.g., meetings, notes, documents, tasks).
• Created Meta's enterprise pattern library, used by designers over 5,000 times to streamline workflows and maintain consistency.

Round Rock, Texas, US

• Designed user workflows and experiences for Dell’s next-generation cloud services platform, collaborating with stakeholders to drive adoption.
• Led the redesign of TechDirect, significantly reducing support call volume and improving customer satisfaction.

Redmond, Washington, US

• Designed a scalable onboarding experience for GitHub users integrating Azure Pipelines, leveraging repository data to intelligently guide users. Improved adoption rates by over 80%.
• Developed deep domain expertise in DevOps by collaborating with engineers and users, driving the redesign of build automation into a full lifecycle "pipeline" experience that supported a seamless transition to DevOps.
• Defined instrumentation flows with product management to collect success metrics, enabling data-informed design decisions that improved user outcomes.