⬧ Lead 18-member QA team for Dynamics 365 CRM, ensuring high standards and processes.⬧ Expertly guide QA testing for PTEMS D365, collaborating to meet client needs.⬧ Deliver comprehensive reports and training to enhance project management and application teams.⬧ Advocate for user-focused quality improvements, boosting application performance.

⬧ Lead QA testing for Veterans Crisis Line, enhancing reliability and user satisfaction.⬧ Develop and execute comprehensive tests using JIRA, minimizing errors and improving workflow.⬧ Conduct manual SQA testing, identifying critical issues and implementing strategic solutions.⬧ Represent QA in meetings, providing expertise and driving process improvements.⬧ Orchestrate end-to-end QA processes, achieving measurable improvements in product performance.

⬧ Executed comprehensive testing for VA's JLV app, ensuring high-quality performance.⬧ Streamlined ticket management in JIRA, enhancing project tracking efficiency.⬧ Consolidated onboarding resources in SharePoint, improving new tester integration.⬧ Collaborated in daily Teams meetings, fostering effective project communication.

⬧ Managed EMV certification for ATMs, enhancing security and compliance.⬧ Administered Jack Henry Core servers, ensuring seamless updates and patches.⬧ Automated workflows via OpCon, boosting daily and monthly task efficiency.⬧ Led disaster recovery tests, optimizing system configurations and vendor collaboration.⬧ Resolved software issues using BMC Track-IT!, improving support response times.

⬧ Managed IT asset lifecycle for 9,000+ devices, enhancing inventory accuracy.⬧ Negotiated vendor contracts, optimizing costs and improving service delivery.⬧ Implemented software renewals, ensuring compliance and efficient license use.⬧ Developed procurement processes, streamlining asset acquisition and disposal.⬧ Conducted audits, identifying and resolving discrepancies in hardware and software.

⬧ Provided 24/7 executive IT support and managed 6,000+ devices across multiple sites.⬧ Ensured seamless user profile migrations and network connectivity, enhancing user satisfaction.⬧ Resolved remote incidents efficiently using Symantec PCAnywhere, maintaining high service levels.⬧ Managed IT asset inventory with Symantec Altiris, ensuring accurate tracking and auditing.⬧ Supported Microsoft Office Suite and managed encryption and antivirus software for security.

⬧ Assigned and managed service requests using BMC Remedy, ensuring SLA compliance.⬧ Directed workload for 9 technicians, maintaining high performance and adherence to guidelines.⬧ Facilitated IMACD requests in Windows 7 & XP, enhancing operational efficiency.⬧ Scheduled and coordinated PC and laptop refreshes, ensuring timely execution.⬧ Maintained asset reports in Excel, supporting data-driven decision-making.

⬧ Managed IT hardware/software, ensuring seamless operations and system upgrades.⬧ Upgraded systems from Windows XP to Windows 7, enhancing efficiency.⬧ Procured and installed IT equipment, optimizing business functionality.⬧ Created and maintained HTML websites, improving online presence.⬧ Engineered audio and edited databases for E-Book projects.