Justin Lau Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Work with Service Now to address 10+ incoming ticket per day- Coordinating with 3+ internal stakeholders to provide estimate and quotation for service request - Assist to coordinate action items and requirements for InfraOps project (Window/Unix/Solaris Server, Storage etc)- Coordinating with technical teams to fulfill request for improvement of servers and infrastructureContacting vendor and coordinating additional work on projectAccomplishment :- Assist to multi-million-dollar InfraOps project, work with infrastructure of data center systems- Work as gatekeeper to ensure proposed solutions are technical feasiable and up to Nova Scotia’s Standard- Work with Finance team to ensure all projects have fundings for corresponding cost elements

Mississauga, Ontario, Canada

• Creating, maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.• Meeting with project team members to identify and resolve issues.• Jump in an provide a hand on key project deliverables as and when needed to help meet deadlines• Submitting project deliverables and ensuring that they adhere to quality standards.• Preparing status reports by gathering, analyzing and summarizing relevant information.• Establishing effective project communication plans and ensuring their execution.• Organizing, attending and participating in stakeholder meetings.• Documenting and following up on important actions and decisions from meetings.• Preparing necessary presentation materials for meetings.• Ensuring project deadlines are met.• Determining project changes.• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.• Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.• Identifying and developing new opportunities with clients.• Obtaining customer acceptance of project deliverables.• Managing customer satisfaction within project transition period.• Conducting post project evaluation and identifying successful and unsuccessful project elements.• Identifying and developing process to improve project delivery process.

Hong Kong Sar

- Developed project planning of $10M+ program for implementation, financial forecast, budget control, and human resources- Managed and mentored a team of 10 to deliver 4 x $1M+ projects concurrently (IP network, core, cloud, IT, etc)- Instantly identified 100% of risks and assumptions by collaborating with internal stakeholders (Engineering, Finance, PMO)

Hong Kong Sar

- Converted client's business requirements into design and formulated technical solutions that were 100% technically feasible- Developed and designed 100+ statements of work, RFP proposals and technical implementation plans- Delivered 50+ technical feasibility studies (Cloud, wireless, IP network) to client's executives which generated sales leads

Hong Kong Sar

- Participated in top management meeting, designed and refined organization policies such as 7x24x4 maintenance SLA procedures- Supervised a team of 15 and delivered $700K project (Installation of 2500+ wireless access points at The University of Hong Kong)- Hired and managed 10+ contractors and staffs for $100K+ projects delivery (IP network, wireless, hardware/software installation, etc)

Hong Kong Sar

- Executed projects with average size of $20K by implementing TCP/IP core networking services using H3C network equipment.

Bangkok City, Thailand

- Held responsibilities to configure, install a network infrastructure and telecommunication system that support up to 5 million minutes calls per day. - Fulfilled administrative responsibilities including addition and change servers, DCME migrations and T1/E1 additions.

Pmi-Acp

Pmp

Bachelor Of Applied Science - Basc, Electrical And Electronics Engineering, Second Honors

Education record

Education record