Jennifer Lazo Email & Phone Number

Miramar, Florida, United States

A merger of ACM & NCT we are a nationwide company specializing in risk management, payment processing, and check conversion in the automotive, building materials and furniture industries. My responsibilities include but are not limited to:• Oversee general management of the department.• Analyze call volume and create schedules according to call volume for staff of 50.• Provide guidance and support when necessary for front line employees.• Coach, train, and develop team members.• Implement disaster recovery procedures according to established plan.

• Recruited, trained and supervised all satellite employees.• Coordinated payroll, benefits, and insurance administration between home office and local employees.• Maintained company operations throughout any corporate office service interruption such as power outage, inclement weather, or any other occasion as required by circumstance or upper management.• Organized the build out & eventual shut down of offsite location.• Provided support, coordination, & training of all in-office employees to transition to at-home teleworkers.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Associate'S Degree