At Zello, my mission is to foster customer satisfaction, loyalty, and long-term success. I am passionate about cultivating strong, enduring business relationships that align with Zello's commitment to excellence and innovation. In my role, I deliver strategic insights and personalized support to our largest and most complex customers. Leveraging a deep understanding of Zello's solutions, I help optimize outcomes for key accounts, driving mutual growth and elevating customer experiences.

Blended the skills of an account manager and enterprise sales executive to meet the diverse needs of the business. Focused on crafting tailored solution proposals, supporting enterprise deployments, and nurturing relationships with Zello’s largest customers. Mastered a range of skill sets to drive success across customer engagement, technical enablement, and strategic growth initiatives.

As the Director of Customer Success at Atmosphere, I led our team to deliver exceptional customer experiences while exceeding our monthly goals. My responsibilities included setting long-term strategies to enhance customer satisfaction, retention, and account expansion. I worked closely with senior leadership, supported our enterprise sales team, developed new compensation plans to improve morale, contributed to role redundancy/SOPs, and increased employee retention. I was instrumental in hiring and creating new departments to meet evolving business needs. Additionally, I collaborated with cross-functional teams to refine the customer journey and reduce churn, fostering a culture focused on customer excellence and team empowerment.

As a Customer Success Manager at Zello, I acted as a trusted consultant to small and mid-market clients, blending account management with a commitment to exceptional customer support. I facilitated smooth onboarding, delivered ongoing guidance, and worked to maximize the value of Zello’s solutions for each customer. By fostering strong relationships and proactively addressing client needs, I consistently drove satisfaction, retention, and growth across my book of business.