• Lead cross-functional collaboration with Engineering, Operations, Compliance, Design/UX, and Marketing throughout the product lifecycle to ensure deliverables meet the product vision. • Act as the driving force behind product launches, oversee coordination of product delivery teams and equip customer-facing teams with necessary documentation and training to confidently support and promote new offerings.• Develop comprehensive product roadmaps, product business plans, and customer personas through attentive market research and product requirement analysis. • Active player and collaborator of executive business roadmap planning with senior management.• Evangelize and promote shared platform services across all products and solutions to enable teams for easy adoption and create strong alignment between teams.• Proactively collaborate with Support and Sales teams, participate in customer meetings to educate, gather feedback, and understand pain points.• Continuously assess market trends and competitive landscape to refine product strategies and position products/features for growth and innovation.

• Oversaw the launch of several MVP features to the company’s SaaS cloud PKI platform, tirelessly organizing cross-functional collaboration with all departments to promote a seamless launch and adoption.• Developed a deep architectural understanding of the company's PKI cloud services platform and backend systems. Leveraged this expertise to make informed decisions and ensure the successful implementation and rollout of complex projects and new products on the platform.• Actively participated in shaping the yearly product roadmap through market research and product requirement analysis while balancing against business objectives. • Prepared and trained customer-facing teams for seamless product launches, ensuring they were equipped to effectively support and promote new offerings.• Assumed the role of Product Owner for a novice development team, fostering a culture of honesty, accountability, and camaraderie. Led daily team stand-ups, provided regular progress reports to management, and ensured development roadmap aligned with overall product roadmap.• Attained professional certificates PMC Level 1 & 2 from the Pragmatic Institute. Continued to foster professional development by attending webinars and keeping abreast of industry knowledge and product management best practices.

• Project Managed the launch of a new certificate discovery/scanning tool. Collaborated with the Technical Lead and other internal stakeholders to see the successful launch and adoption of the tool. Set up training resources and empowered internal customer-facing teams to confidently support the new solution. • Program Manager of the company’s Root CA program, managing the deployment and maintenance of root certificates across the PKI industry.• Developed and fostered strong partnerships with key business stakeholders. Collaborated with cross-functional teams to drive high-impact initiatives.• Successfully delivered tailored solutions that addressed internal user pain points, which improved operational efficiency.

• Developed and maintained comprehensive user manuals, release notes, quick reference guides, and other documentation for the company's hardware and software products. Managed the department documentation library, ensuring Technical Support and other teams had access to up-to-date information.• Responded to Requests for Proposals (RFPs) and contributed to the proposal coordination process. Calling on my prior experience, streamlined the bid response turnaround time by creating and maintaining a centralized RFP “Q&A” repository database.• Created impactful documentation, PowerPoint presentations, and templates tailored to the needs of Support, Management, and Sales teams. Aligned deliverables with their specific requirements to enhance the communication medium.

• Facilitated “Go/No-Go” process for all quotes submitted to customers. Assured all information was accurate, site resources were available, and necessary NDA information was on file per customer.• Assisted in writing a winning response to a customer Request for Proposal (RFP). Worked with the sales department and upper management to ensure accuracy of all information and the final document was delivered on time to the customer.

• Coordinated end-to-end RFP response process. Led customer kickoff calls, collaborated daily with Design Engineers and Sales to ensure RFP responses exceeded customer requirements, and met bid submission deadlines.• Managed RFP “Q&A” repository database, including conducting quarterly reviews with subject matter experts, which helped reduce bid response time. • Developed and maintained customer-specific RFP response templates (i.e., K-12, High Education, Healthcare, Service Providers), streamlining the proposal creation process.• Stayed informed about new product initiatives and updates by actively participating in bi-monthly sales meetings.

• Developed comprehensive policies and procedures covering various areas, ranging from day-to-day activities to organization-wide functions.• Collaborated with Fund Analysts and Managers to distill complex technical concepts into clear and concise instructions.• Managed a biannual documentation review calendar, ensuring asset consistency and currency.• Demonstrated expertise in document management systems and editing/publishing software while monitoring and maintaining the document management system.

• Prepared, wrote, edited, and published technical manuals, service and maintenance manuals, quick reference cards, and instruction sheets for U.S. military and commercial military products.• Translated complex technical concepts into clear and concise instructions by collaborating with engineers and program managers.• Ensured documentation aligned with current hardware/software configurations. Stayed up to date on product updates and modifications by regularly interfacing with product management team.• Engaged with external customers during document reviews and new product training sessions, incorporating feedback to deliver a product that met their requirements.

I taught the Olympic sport of fencing to children and adults, and offered private lessons.

• Worked as an administration manager in a growing company’s fast-paced environment by creating and organizing its policies and systems, including training checklists and safety and operations manuals.• Audited and ensured compliance of all company policies and systems.• Copyedited and maintained the company’s Web pages and various social networking sites.• Programmed, implemented, and maintained new business management software and practices, transitioning from three separate systems to one. The transition results included customer ownership of personal accounts and >$800 yearly savings in service fees.• Maintained employee training schedules.• Assisted in the development of a successful proposal that allowed Guard Up, Inc. to be the sole user of Eastern Boston Camp’s Boys Camp facilities and grounds for the Guard Up Wizards & Warriors Camp.• Provided additional administrative and marketing assistance as needed.

• Assured accuracy of shareholder reports produced by Legal and Financial Publishing for all Fidelity funds in a very time-sensitive environment. • Reviewed and maintained format consistency of the entire suite of products. • Identified and corrected production-related issues.• Provided support and assisted in training of new hires.• Ensured compliance with all quality control procedures and checkpoints.• Provided proofreading support to other business units as needed.

• Copyedited and updated the company’s vast external products and services Web pages according to company style and templates.• Defined and wrote SEOs (Search Engine Optimization) for the company’s products and services Web pages.• Guided/advised internal customers in the production of their own Web sites to conform to company standard, significantly decreasing the number of duplicate sites and monitoring that all information was under the same BAE Systems banner.

• Conducted internal audits and participated in external audits, submitting action items and publishing results to program directors for correction.• FAI (First Article Inspection) Lead for the Joint Strike Fighter program; organized, maintained, and presented FAI reports to customer QA representatives, and maintained the extensive FAI library.• Met and interviewed function leaders to edit program- and project-level reports and plans, including risk, quality management, system management, and program statuses.• Assisted in the submittal of the Business Area’s Operational Assurance Statement.• Created, updated, modified, and maintained various PowerPoint presentations, Excel spreadsheets, and Access databases.

• Participated in the production of a White Paper on the Barracuda Multispectral, Mobile Camouflage System.• Developed possible solutions to system-level anomalies. • Created, updated, modified, and maintained various PowerPoint presentations and Excel spreadsheets.

• Edited rough copy and wrote book reviews for six major magazines at the publishing house.• Member of the team that designed and produced magazine covers. • Conducted photo research and wrote captions for photos.

• Made marketing calls and packages, corresponded with clients, and conducted marketing research to expand the performer’s client database.• Wrote one grant and one marketing manual for future use.