• Lead global teams of Instructional Designers to create leadership development training consistent with the AmericanExpress mission, vision and values• Develop and set team directions, resolve problems and provide guidance to team members• Oversee project resourcing and capacity planning for a global team of 28 colleagues• Manage multiple projects simultaneously to conduct needs analysis, scope work accurately, identify strategic solutions, ensuretimely completion and conduct post-project analysis to measure effectiveness• Manage vendor relationships and ensure adherence to contract terms (e.g., Service Level Agreements, Statement of Work)• Proactively build relationships with business partners and department leadership to present information and key data in supportof training effectiveness• Develop and facilitate leadership development and team dynamic training for a multigenerational workforce

• Developed Instructor Led Training, e-learning, virtual classroom and high-impact blended solutions supporting the business processes• Consulted directly with business partners to ensure regulatory compliance• Conducted needs analysis to identify learning gaps and recommend specific training recommendations• Effectively led and completed multiple projects simultaneously, including large scale projects with multiple deliverables

•Communicated with client and account executives to assess client’s needs and expectations•Analyzed and planned new communications strategies for existing clients •Completed projects within deadlines as set by client•Managed multi-million dollar media budget for large financial institution

•Served as Quality Reviewer for Instructor Led Training ensuring all design standards were met•Developed and facilitated a team-building conference to improve workplace relationships and enhance customer service•Designed and developed eLearning courses to ensure business objectives were met

•Delivered exceptional customer service while processing transactions•Maintained and balanced large amounts of currency on a daily basis