J. L. Daughty Email & Phone Number

Curiosity is always something I've had, even beyond a young age. I find myself wanting to know the ins-and-outs of machinery, programs, people's thoughts, and more. I've always felt compelled to seek answers to life’s little questions to the larger ones. Often in my career in Customer Service, there have been a few questions that crop up that I continue to seek answers on, “What drives people to react one way or another? “Why does situations cause different reactions in people?” “How can I help communicate my intentions, knowledge, and help people the best I can?” Then as I changed over to also include Operations within my current job at a Third-Party Administrator, it became more tactile and less philosophical. “What can I do to improve the software our participant’s use every day?” “How can I improve process so we can become more pro-active and less re-active?” “What isn’t working?” “What is?” Each day in my job life, I’ve learned something new. Whether it be what appropriate expectations are for myself and others, a factoid of one of my employees, or just that I seem more efficient listening to lo-fi music. This growth has led me from working in a small-town doing data entry, to being a Director of Operations and Customer Service Supervisor in a capital city. I strive each day to achieve more, learn as much as possible, and to help myself and others discover how to make their life a little more relaxed and happier.