Jose L Davila Email and Phone Number

• Create and maintain network diagrams and rack elevations. • Install, configure and manage Snort, Nagios Core, Nagios Log Server, Total Network Monitor and Scrutinizer• Use of backup software, Unitrends and HPE VM Explorer (Trilead)• Build and prepare servers for OS installations• Create and maintain VM's on VMware ESXI OS• Create sandbox environments for courses• Linux CentOS (DNS, DHCP, Patch Repo)• Configuration and installation of Junos Firewalls, Cisco routers and switches • Use of Vyatta routers to create public networks within sandboxed environments.• Patch install for Windows, Linux and Synology• Monitor network on a daily basis• Troubleshoot and correct network issues.• Setting up the system(s) in support of testing, training, and/or fielding events.• Evaluate technologies and determine strengths and weaknesses of technology architecture, implementation, and suitability with regard to the customer’s operational needs• Leading and/or participating in system briefings and discussions regarding system requirements, upgrades, testing or training events, and documentation, as requested• Develop white papers and information briefs as required.• Manage LDAP, Windows 2016 systems, Group Policies, DNS, and Hyper-V Virtual Servers.• Create, delete and modify user accounts• Perform patching and updates on Windows Server systems and clients (using WSUS).• Create and deploy images using Windows Deployment Server (WDS)• Create and deploy images for MAC using Deploy Studio and Rescuezilla• Perform hardware troubleshooting, repair, and maintenance on desktops, laptops, and servers.• Experience with HBSS and Nessus Manager• Install of STIGS on Mac OS and Windows.• Install Wordpress and create websites for training courses• Migrate from CentOS to Redhat• Experience with Splunk

Audit hardware installations including devices and cabling and assure these are in compliance with customer’s standards.Review operating procedures for all programs at customer site and assure that there are no conflicts between each other. Recommend changes if necessary.Document discrepancies and report to management.Write Recommended Operating Procedures for QA.Maintain Sharepoint site (2007 & 2010)

3 Years experience in Configuration Management at STAS.Configuration management of computer systems, networks, workstations and their configuration.Configuration change tracking and documentation control to include, but not limited to requirements identification and documentation, preliminary and detailed system definition and system design review. Provide support at meetings, enter or update configuration tracking information in appropriate databases.Maintain the configuration management database (CMDB) and maintain system documentation. Experience utilizing Visio to develop rack elevation drawing along with Netzoom stencils.Process on a regular cycle discrepancy reports, requirements, build reports, investigation reports, request for changes, operation change requests. Assist in changes to the CM process, responsible for establishing and maintaining both new and existing schedules. Improve and develop the process, working methods and tools. Liaise with the customer to ensure requirements are met and ensure the CMDB integrity. Implement approved changes to CMDB structure including attributes and relationships. Plan a schedule of independent audits and perform audits on the CMDB, comparing its contents with the actual IT infrastructure (rack elevations and port mappings) Produce and issue management reports from CMDB. Experience performing assessments, developing and/or improving configuration management processes/procedures and implementing these processes/procedures.Researched and recommended Configuration Management Database (CMDB). Evaluated CMDB’s such as BMC Atrium, EMC Ionix and ChangeGear. Track Tech Refresh changes creating/closing tickets in Service Center application. Audit hardware installations, cabling and update CMDB.

Contracted at BattelleProvide data center coverage on a rotating shift basis (4 days X 10 hours). Serve as an escalation point for Help Desk staff regarding server and infrastructure equipment issues.Monitor network traffic using Solarwinds and OpenNMS and provide management reports on up time, availability, and network performance for DHS applications.Assist with planning, documenting, and troubleshooting all software and hardware related problems within the Network Infrastructure. Work closely with Developers, End Users and engineering staff to troubleshoot and resolve problems. Performing changes to operational environments according to documented procedures. Document policies and procedures for the network environment Local area network administration which includes enterprise level support and daily administrative tasks such as backup and restore operations, server maintenance, and resolving connectivity issues.

Direct and manage IS staff (total of 9).Conduct performance appraisals of direct reports.Identify and analyze IS needs.Responsible for Data Center servers (UNIX / Oracle, MS2K – 2K3 – XP, Novell, Lotus Notes, ISA management, LINUX, Checkpoint Firewall, Norton Antivirus). Responsible for coordination and dispatch of technical support to end users (Novell, MS, Lotus Notes, Network).Responsible for functionality of servers (UNIX / Oracle) where budget of P.R. resides.Responsible for network connectivity between locations and departments.Implemented DHCP, BOOTP and DNS in HP-UX and LINUX.Implemented backups using Data Protector (Omniback).Ensure data backups and recovery.Implemented Ghost server.Worked with ISA server (VPN, Publishing, Firewall, Proxy).Responsible for implementing projects to improve Information Systems for users on Windows, UNIX, Lotus Notes, Novell.In charge of purchasing hardware and software for projects.Implemented Patchlink for deployment of MS updates.Implemented Norton Antivirus at remote facility.Implemented access control at IS Department and Data Center.Implemented application (SurfControl) to limit internet access.Installed Cisco switches and router.Changed IP address at the entire agency and identified (labeled) all data connections.Responsible for installation of Checkpoint.Implemented written procedures including Disaster Recovery Plan.Responsible for contacting support and assisting technicians (HP, Oracle, Microsoft, Novell).

Supervision of IS personnel at SLIA facilities (Camuy, Humacao, Vega Baja).Responsible for Data Center.Responsible for coordination / dispatch of PC technical support to all Playtex and Bali facilities in P.R. (Vega Baja, Barceloneta, Dorado, Comerio, Corozal, Rio Piedras, Camuy and Humacao).Responsible for functionality of all computer systems at sites mentioned above.Coordinate installation / configuration of NT 4.0, W2K, MS Office and other specific business applications.Troubleshoot TCPIP, DHCP, DNS, IPX, LAN connectivity.Contract data cabling contractors for projects within the company.Responsible for day to day UNIX Administration and data center operations.Responsible for network functionality.UNIX systems support for Puerto Rico, Dominican Republic and Costa Rica. Purchase hardware and software for Puerto Rico facilities.

Responsible for the administration of UNIX systems and networks for Puerto Rico and Dominican Republic.Design / documentation and implementation of local and wide area network.Configuration and installation of hubs, routers and DTC’s at Puerto Rico and Dominican Republic facilities.Maintain DNS, BOOTP and DHCP files.Configuration and installation of RF hardware.Configure HP Openspool and Openview.Configuration, installation and maintenance of Zebra printers, laserjet printers, scanners and handhelds.In charge of implementing security on applications (user access and Transaction Validation Table).Monitor data lines between Playtex P.R. and D.R. facilities.Place support calls at companies such as HP and EMC.Work with support technicians from HP and EMC.

In charge of implementation of inventory and manufacturing systems at P.R. and D.R.Trained users at P.R., D.R. and Costa Rica.Application support.Contributed on modifications and changes to applications to comply at P.R. and D.R. operations.Prepared manuals and procedures related with applications.Designed and prepared reports with IQ Report Writer.