Jesse Dicaprio Email & Phone Number

Myrtle Beach, South Carolina, United States

• Lead and mentor a team of junior testers, offering hands-on guidance in test execution, defect resolution, and adherence to established QA methodologies and best practices.• Prepare detailed test reports and provide stakeholders with clear updates and project insights. • Use JIRA to track and communicate progress across multiple test cycles. • Perform manual end-to-end, User Acceptance Testing (UAT), and regression testing on web-based applications, ensuring thorough validation of browser UI, functionality, and integration with backend systems to meet both functional and quality standards.• Develop, document, and maintain comprehensive test cases, ensuring alignment with business requirements and complete traceability from testing through to resolution. Review and revise test scenarios to cover all functional areas while keeping project objectives in focus.• Collaborate closely with cross-functional teams, including developers and business analysts, to define and clarify requirements, ensuring that test scenarios are aligned with business needs. Use basic SQL queries to verify data integrity during the testing process.

Myrtle Beach, South Carolina, United States

• Managed the full reservation process, with a particular focus on group bookings, ensuring a seamless experience for guests. Coordinated all aspects of check-in/check-out, guest requests, and special arrangements, consistently exceeding customer satisfaction targets.• Led and supported a team of Group Reservations Agents, overseeing daily operations and training new team members. Delivered ongoing coaching and guidance to ensure high levels of efficiency, accuracy, and service excellence.• Managed large group bookings, coordinating logistics, special requests, and ensuring compliance with company policies. Worked cross-functionally with other teams to align on goals and ensure smooth operation, consistently improving the customer experience.

King George, Va

• Led user acceptance testing (UAT), functional, and regression testing of complex digital systems, focusing on quality assurance in an Agile development environment. • Worked directly with stakeholders and development teams, communicating issues clearly and aligning on project goals, ensuring timely and high-quality delivery. Proactively identified potential risks and worked to mitigate them through early testing and ongoing collaboration.• Gained practical experience with SDLC processes, contributing to Agile iterative testing, continuous integration, and frequent feedback cycles. Actively participated in sprint planning and retrospectives to improve team collaboration and product quality.• Applied strong troubleshooting and analytical skills to isolate bugs, perform root cause analysis, and validate fixes. Ensured that all identified issues were resolved and verified across multiple platforms, maintaining the integrity and stability of the software.

Orlando, Florida Area

• Developed and executed detailed test cases for optics systems, ensuring compliance with established testing methodologies and best practices. Utilized DOORS for managing requirements, ensuring traceability throughout the testing and development lifecycle. • Gained proficiency in MATLAB for data entry, validation, and analysis, contributing to accurate data tracking and providing actionable insights into system performance.• Designed and implemented a new project dashboard, leading to a significant reduction in open defect tags and improving project tracking, issue resolution, and overall team efficiency.• Utilized Excel for in-depth data analysis and reporting, aiding senior engineers in compiling metrics, identifying trends, and presenting key findings to management, ultimately contributing to improved decision-making and project outcomes.

Kennedy Space Center, Fl

As an INSPIRE program intern, I was privileged to work in the Launch Services Program. My primary project was creating a support template for missions with radioactive payloads. I also surveyed Kennedy Space Center facilities for potential adaptation to future uses.