Jose Ledesma Email & Phone Number

Richmond, British Columbia, Canada

• Partner with key stakeholders to design, plan, develop, coordinate, and implement departmental-wide programs and initiatives that support employee effectiveness.• Integrate talent management initiatives including project management, communications, and analysis of related metrics to measure outcomes and alignment with people needs and organizational culture.• Use OD systems lens to initiate, maintain, and administer new and existing HR programs.• Contribute to establish best… Show more • Partner with key stakeholders to design, plan, develop, coordinate, and implement departmental-wide programs and initiatives that support employee effectiveness.• Integrate talent management initiatives including project management, communications, and analysis of related metrics to measure outcomes and alignment with people needs and organizational culture.• Use OD systems lens to initiate, maintain, and administer new and existing HR programs.• Contribute to establish best practices in Talent Management and support operational excellence and governance by developing processes, measurements and reports. Show less

Vancouver, British Columbia, Canada

• Collaborated with business managers to identify training gaps and professional development needs and advise them on potential tools and solutions to address them• Overseen the design and implementation of learning solutions liaising with both vendors and internal Subject Mater Experts• Implemented strategies to promote and communicate training initiatives and solutions• Analysed training data and prepare reports identifying opportunities and formulating recommendations to support… Show more • Collaborated with business managers to identify training gaps and professional development needs and advise them on potential tools and solutions to address them• Overseen the design and implementation of learning solutions liaising with both vendors and internal Subject Mater Experts• Implemented strategies to promote and communicate training initiatives and solutions• Analysed training data and prepare reports identifying opportunities and formulating recommendations to support decision making for both Business lines and Human Resources• Supported the execution of the Graduate Talent programme• Analysed demographic data and sentiment responses from specific diversity groups identifying variations and trends to measure the impact of D&I strategies, programs and policies• Supported and communicate organizational D&I events and Employee Resource Groups (ERGs) campaigns to improve employee experience• Provided advice, coaching and feedback to managers and employees on diverse Human Resources matters fostering long lasting relationships and engagement• Prepared and control yearly budget spent while implementing cost saving strategies Show less

Vancouver, Canada Area

• Supported the implementation of a core HRMS platform and its related new HR processes• Provided support and handled inquiries as part of the implementation of a new case handling model and a series of HR applications• Administrated the Employee Service Recognition Program and the New Hire Documentation processes• Reviewed HR related invoices and payments ensuring its accuracy and on-time processing• Updated accounting records and reports based on diverse BAU and on-demand HR… Show more • Supported the implementation of a core HRMS platform and its related new HR processes• Provided support and handled inquiries as part of the implementation of a new case handling model and a series of HR applications• Administrated the Employee Service Recognition Program and the New Hire Documentation processes• Reviewed HR related invoices and payments ensuring its accuracy and on-time processing• Updated accounting records and reports based on diverse BAU and on-demand HR payments Show less

Vancouver, Canada Area

• Provided guidance and assistance to current and former employees regarding diverse organizational benefits enquiries• Handled employee calls and emails in a professional manner and closed assigned cases within agreed SLAs• Updated reports and records based on day to day operations/transactions• Liaised with other HR areas to provide employees with current, accurate and complete information

Vancouver, British Columbia, Canada

• Provided general administration and support to the Benefits Team• Ensure data integrity on various systems including in-house administration system and Excel worksheets guaranteeing information accuracy and completeness• Compiled outbound mail and communications ensuring speed and accuracy accomplishing agreed Service Level Agreements• Assisted with special projects as required and identified ways to implement best practices

Vancouver, Canada Area

• Reviewed and categorized member’s information in preparation for migration from a legacy system to a new platform• Identified criteria and processes to recognize and analyse data trends within specific groups

México

• Managed end to end training process for Mexico´s office for about 500 employees• Planned and executed organizational development and change management projects across Mexico and LAM region supporting global and regional management strategies • Co-administrated performance management process for LAM region following global guidelines• Administrated Mexico’s yearly young talent pool development program• Designed and deployed engagement survey communication, training and action… Show more • Managed end to end training process for Mexico´s office for about 500 employees• Planned and executed organizational development and change management projects across Mexico and LAM region supporting global and regional management strategies • Co-administrated performance management process for LAM region following global guidelines• Administrated Mexico’s yearly young talent pool development program• Designed and deployed engagement survey communication, training and action plans for LAM region.Main achievements:- Redesign and implementation of diverse human resources processes within Mexico and Latin America. Show less

México

• Co-Managed training process for launching a standardized Latin America regional core banking system• Planned and developed Training Needs Analysis process for countries within the region• Analyzed, negotiate and defined training contents according to each country particular needs• Developed and translated training materials for face to face and remote training sessions• Organized training logistics, delivered and evaluated final users among each country change managers•… Show more • Co-Managed training process for launching a standardized Latin America regional core banking system• Planned and developed Training Needs Analysis process for countries within the region• Analyzed, negotiate and defined training contents according to each country particular needs• Developed and translated training materials for face to face and remote training sessions• Organized training logistics, delivered and evaluated final users among each country change managers• Developed, supervised and coach local facilitatorsMain achievements:- Expenses reduction due to travels and training schedules enhancements.- Reference materials in Spanish establishment for Latin America region.- Full systems and processes transformation for 4 countries within the region. Show less

México

• Redefined bank´s core front and back office positions job descriptions emphasising Customer Service.• Assessed and installed a new technological personnel assessment tool for Selection and Development• Administrated Development Review process for middle and mid-senior levels positions• Trained and communicated Performance Review process within managerial and directive positions• Coordinated Assessment Centers for recruiting candidates for development programs Main… Show more • Redefined bank´s core front and back office positions job descriptions emphasising Customer Service.• Assessed and installed a new technological personnel assessment tool for Selection and Development• Administrated Development Review process for middle and mid-senior levels positions• Trained and communicated Performance Review process within managerial and directive positions• Coordinated Assessment Centers for recruiting candidates for development programs Main achievements:- 10 % reduction in expenses related to personnel assessment.- Development Review process redesign for managerial and directive positions. Show less

México

• Delivered training regarding diverse hard and soft skills institutional programs• Developed and coordinated team-building events for internal customer areas• Coordinated training logistics for internal courses• Administrated vendors relationship• Developed new training programs and materials• Developed new instructors (train the trainer) Main achievements:- Development of diverse institutional training programs as well as support for designing the Induction… Show more • Delivered training regarding diverse hard and soft skills institutional programs• Developed and coordinated team-building events for internal customer areas• Coordinated training logistics for internal courses• Administrated vendors relationship• Developed new training programs and materials• Developed new instructors (train the trainer) Main achievements:- Development of diverse institutional training programs as well as support for designing the Induction program. Show less

Graduate Certificate In, Graduate Certificate In, Business Administration

Coaching Certification (Atcp - Icf Recognized), Coaching

Graduate Certificate, Organizational Development

Bachelor, Organizational Psychology