Joseph Leduc Email & Phone Number

Fayetteville, Nc, Us

Long Island City, New York, Us

Fayetteville, North Carolina, Us

Chicago, Illinois, Us

Albany, New York, Us

• Served as member of the SFS Business Solution Services team, serving as a lead for the Commitment Control and General Ledger modules of the SFS PeopleSoft application• Supervised multiple state staff and consultant staff directly• Helped to draft position recruitments and participate in candidate selection for state employees and consultant contractors, including resume review and interviewing• Represented SFS in meetings with project stakeholders to understand their business process changes • Reviewed business cases requesting SFS system changes requested by NYS agency SFS users• Determined an estimate for Level of Effort (LOE) hours for the project, and then presented the project scope documentation to SFS Leadership for review and approval• Performed requirements gathering of system issues and changes, with both internal and external users. External users include agency users, Division of Budget (DOB) and Office for State Comptroller (OSC) staff.

Albany, New York, Us

• Served as member of the SFS Solutions Services team, working on the SFS PeopleSoft applicationUtilized Oracle SQL Developer, Oracle Application Designer, online Oracle Support website, and other tools to support the Oracle PeopleSoft system•Analyzed and resolved Help Desk Incidents from agency users using Magic, a Help Desk platform that uses BMC Service Desk Express software•Represented SFS in meetings with OSC to understand their business process changes in SFS system•Utilized Oracle Support web application to log and monitor suspected defects identified in the system•Analyzed and made recommendations on system changes that are requested by agencies and OSC

Albany, New York, Us

• Conducted Bureau’s administrative functions, including contract management, budget development and reporting, staff hiring, and evaluations• Oversaw contract management work for over 10 contracts related to implementation of NYS’ health information exchange (HIE)• Interacted with contractor staff and internal DOH staff• Supervised two support staff in traineeship positions

Us

• Onboard new customer agencies and/or additional lines of business for existing customers• Met with customer agencies to gather requirements for Call Center including NYS Office for the Aging• Developed content for Oracle RightNow, the Call Center’s Customer Relationship Management (CRM) software for creating and tracking incidents for calls received• Led conference calls with customer agencies to review call statistics, trends, issues, changes• Tested new Verizon Contact Center telephony software prior to implementation in October 2014

Albany, New York, Us

• Supervised two Business Systems Analyst 1 (G-18) employees•Helped prepare and facilitate Agency Training and Learning Sessions (ATLS) to educate agencies in using and benefitting from SFS•Worked with agency staff in the SFS computer lab to enter test transactions into SFS• Coordinated testing and validation of critical system reports prior to and through go-live• Worked with staff from Agencies and Office of the State Comptroller (OSC) to better understand the system prior to and after go-live• Worked as part of team to help stabilize the SFS Accounts Payable module after go-live, through defects, incidents, knowledge transfer (internal and external) and change requests• Drafted and updated agency knowledge tools, job aids, quick start guides and agency communications

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services

Associate Of Arts And Sciences - Aas, Automobile/Automotive Mechanics Technology/Technician