Joy Ledyard Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina

Cornelius, North Carolina, United States

Charlotte, North Carolina Area

•Assisted in the merge of operations, sales and human resources departments of two large T-Mobile retailers, in addition to duties previously carried with MVP Wireless (listed below)•Work directly with human resources department to provide the training and onboarding of new employees•Manage team of employees responsible for assisting store managers with operational duties

•Maximized operational efficiency across a six state territory•Developed and implemented company-wide audit and compliance process to ensure uniform experience in each location•Discovered and investigated internal theft and embezzlement occurrences totaling over $1,000,000, resulting in discharge and prosecution of perpetrators and recovery of assets•Successfully coordinated and oversaw new construction, opening, remodeling and closure of over 40 T-Mobile locations across NC, SC, GA, FL, TX and MD•Extensive experience with and knowledge of Mobile Technologies Inc. (MTI) equipment•Responded to security system breaches and emergencies in territory, including those occurring on evenings and weekends•Responsible for training new management on operational tasks and daily duties •Provide education for staff through 1:1 presentations, round table discussions and group presentations•Effectively communicated, trained and coordinated execution of planogram with store management across territory•Create and maintain strong relationships with T-Mobile partners, local leadership and store teams•Achieved metrics and key performance indicators for 100% bonus payout

•Oversaw all sales and operations functions for multi-city territory•Responsible for generating millions in sales annually through successful strategic planning and execution•Designed and implemented innovative marketing tactics and reporting to drive supporting product revenues•Supervisory responsibility included up to eleven direct reports and up to fifty indirect reports•Led multiple geographic regions to success through both remote and direct face-to-face support•Led sales calls with team members to establish sales and customer retention goals•Collaborated with other multi-unit managers to prepare and deliver performance updates and quarterly bonus reviews

Charlotte, North Carolina Area

Responsibilities progressed from server/ bartender to assisting with promotions, scheduling, training and cash handling in small, privately owned bar and restaurants. • Assisted in training of new bar and wait staff

Charlotte, North Carolina Area

Responsibilities progressed from bartender to assisting with scheduling, training and closing duties according to corporate set policies and procedures. • Assisted in training of new bar staff

Charlotte, North Carolina Area

•Worked for high volume bar, restaurant and entertainment concepts. •Helped successfully transition to and launch second concept after acquisition and merge of competing companies. •Instrumental in selecting, supervising and training staff in new concept•Responsibilities progressed from bartender to assisting with advertising/ promotions, supervision of private parties, scheduling, training, cash handling and opening and closing duties according to corporate set policies and procedures.

Business Administration And Management, General

Business, Management, Marketing, And Related Support Services