Jonathan Lee Email & Phone Number

Calgary, Alberta, Canada

MAXgreen’s extensive Installation Quality Standards, Manufacturer Quality Standards, Customer Service Standards, and Caring Family members ensure that we consistently meet the high expectations we set for ourselves and our customers have come to expect from our Award-Winning and Well Reviewed Calgary Windows, Doors, Roofing and Siding company.

Calgary, Alberta, Canada

Reporting to the Housing Program Director for Calgary, the Shelter Diversion Supervisor provides leadership to the Diversion Program and works to create a highly relational environment between all programs offered at the shelter with focus to influence change in the lives of shelter guests and ensure excellence of service provision.Major Duties:-Liaise.

Calgary, Alberta, Canada

Work closely with the Housing Manager to help manage the day to day operations and liaise with tenants. Provide assistance and direction on all property management issues, policies, procedures and plans for the Affordable Housing properties. Ensures TMS properties operates in a drug-and-alcohol-free, safe, clean, secure and healthy living environment in.

Calgary, Canada Area

• Oversee $6M Inflight Entertainment budget to define, shape, and implement WestJet's onboard entertainment strategy across all IFE platforms with the Content Service Provider (LiveTV, wireless Panasonic eXW, and state.
• Perform on-going competitive analysis of other airline content offerings, and analysis of IFE content usage data.
• Lead the development and execution of marketing and communications plans and initiatives to support WestJet’s product launches.
• Actively participate and support in the negotiations and management of partner and supplier contracts to ensure budget objectives are met.
• Develop and manage the Inflight Entertainment product portfolio to increase revenue and enhance guest experience using key performance indicators.
• Liaise with internal departments and stakeholders to ensure the entertainment and onboard product program strategies are in alignment with their respective operations and programs.

Calgary, Canada Area

• Use available tools such as guest feedback and market research to identify possible gaps in processes and opportunities for improvement as it pertains to guest experience.
• Well versed in WestJet and WestJet Vacations culture, business model, internal departments, external partner relationships and software applications (Sabre Sonic, TTS).
• Experienced in liaising with various WestJet and WestJet Vacations internal departments (i.e. Creative Services, Marketing, Digital, WestJet Vacations Product, WestJet Vacations Revenue, IT Marketing and Sales.
• Responsible for the planning, design and implementation of in-destination marketing material (i.e. destination letters, welcome brochures, care cards, and in-destination signage).
• Built and implemented successful business case for the development of a web based guest-connection tracking app to help increase WVI in-destination guest satisfaction scores.
• Developed and implemented all major WestJet Vacations and WestJet Vacations Groups guest promises (including the IROP Promise, Hurricane and Tropical Storm Promise, Re-accommodation Promise, and Schedule Change Promise).

• Work with our Destination Experience Reps and Destination Management Companies (DMCs) while liaising with transfer companies, hoteliers, and product buyers to make guest move transitions as seamless as possible.
• Work with Destination Experience Reps (DERs) and various WestJet internal departments to resolve in-destination guest issues.
• Work with hotel reservation, facilitate guest hotel moves using Soft Voyage TTS (The Travel System). Manage Re-accommodations due to hotel oversells, missed stop sells, and other circumstances.
• Coordinate with WVI call centre agents and Team Leaders to establish line of communication and find suitable solution for the guests.
• Work with Guest Solutions to coordinate guest movement

Calgary, Alberta, Canada

• As part of WestJet’s Contact Centre team, acted as a true problem solver by assisting our guests with new reservations, changes to reservations and general inquiries.
• facilitate new bookings using Soft Voyage TTS (The Travel System) and Sabresonic (Flight booking system).
• Manage complicated bookings for guests and travel agents.
• Kept abreast of all travel products, hotels, excursions, destinations attending tourism board workshops, familiarization trips (FAMs), webinars, and product events.

Calgary, Alberta, Canada

• Create a remarkable experience for guests through one-on-one telephone contact to arrange air travel on WestJet Airlines flights, and provide information for guests with varying needs. Sell air travel to internal and.
• Use effective communication skills and sales techniques to help our guests choose the best travel experience for them.
• Provide post-sale support, such as changing and cancelling reservations, using the SabreSonic Reservation System.
• Effectively research and make decisions based on existing information available, while balancing the needs of the guest with the needs of the business.
• Adhoc projects as assigned.

Calgary, Canada Area

• Lease and Sales Consultant for the largest GM dealership in the province; well versed in over 70 GM car and truck models. Provided a buying experience for my customers that made a difference because I care.
• Established own income goals consistent with corporate standards of productivity and strategized to meet those goals.
• Maintained reputation by staying abreast of incoming inventory, features and accessories and how they benefit my customers.
• Attended various sales seminars, workshops and auto-shows: performed routine competitor ‘drop-ins’ (GM & non-GM) to compare vehicle quality, pricing, and service to gain competitive advantage.
• Consistently received bonus incentives for exceeding monthly sales targets (7 times within 12 month period).

Bachelor Of Arts (Ba)

Education record