MAXgreen’s extensive Installation Quality Standards, Manufacturer Quality Standards, Customer Service Standards, and Caring Family members ensure that we consistently meet the high expectations we set for ourselves and our customers have come to expect from our Award-Winning and Well Reviewed Calgary Windows, Doors, Roofing and Siding company.

Reporting to the Housing Program Director for Calgary, the Shelter Diversion Supervisor provides leadership to the Diversion Program and works to create a highly relational environment between all programs offered at the shelter with focus to influence change in the lives of shelter guests and ensure excellence of service provision.Major Duties:-Liaise with internal and external resources, build and maintain partnerships with other agencies.- Work with the leadership team to manage and improve internal communications.- Prioritize and provide solution to staff concerns and guest issues.-Maintain associated budgets and provide input into program evaluation.-Provide support with grant funding applications when needed.- Meeting with vulnerable, elderly, or handicapped guests to assess and assist into moving them into more appropriate accommodation expeditiously.- Identify chronic shelter users for assessment, NSQ as appropriate.- Coordinate orderly move-outs with appropriate agencies.- Facilitate necessary appointments by arranging them and coordinating transportation, including driving guests as required.Referrals and applications to outside agencies as appropriate.- Meeting all requirements outlined in the Diversion Services Grant.- Administration - Share and disseminate community resource information.- Track statistics and prepare reports as required.- Attend meetings and training as required.- Serve on internal and external committees as needed.- Ensure clients’ records and information are kept confidential, updated, and secure.- Approve vacation, sick and wellness time for direct reports.- Perform annual performance reviews.

Work closely with the Housing Manager to help manage the day to day operations and liaise with tenants. Provide assistance and direction on all property management issues, policies, procedures and plans for the Affordable Housing properties. Ensures TMS properties operates in a drug-and-alcohol-free, safe, clean, secure and healthy living environment in accordance with best industry and management practices.* Communicate regularly with TMS tenants on issues affecting the property;* Arrange interviews with prospective tenants;* Schedule move in and move outs as required;* Communicate accurate rentable space and market all vacancies with Resident Support;* Ensure acceptable living standards are maintained within TMS properties and that they operate within Mustard Seed policy;* Ensuring the TMS properties are properly maintained and comply with codes, municipal bylaws and tenancy license standards;* Overseeing Tenant Management, as per Permanent Supporting Housing Tenancy Act and The Mustard Seed policies;* Ensuring systems and procedures are in place to support all of the above;* Tracking statistics and prepare reports as required;

• Oversee $6M Inflight Entertainment budget to define, shape, and implement WestJet's onboard entertainment strategy across all IFE platforms with the Content Service Provider (LiveTV, wireless Panasonic eXW, and state of the art Panasonic eX3 seat-back).• Perform on-going competitive analysis of other airline content offerings, and analysis of IFE content usage data.• Lead the development and execution of marketing and communications plans and initiatives to support WestJet’s product launches.• Actively participate and support in the negotiations and management of partner and supplier contracts to ensure budget objectives are met.• Develop and manage the Inflight Entertainment product portfolio to increase revenue and enhance guest experience using key performance indicators.• Liaise with internal departments and stakeholders to ensure the entertainment and onboard product program strategies are in alignment with their respective operations and programs.• Prepare and present packages for management review, contract development and managing annual operating budget in support of the onboard entertainment strategy.

• Use available tools such as guest feedback and market research to identify possible gaps in processes and opportunities for improvement as it pertains to guest experience. • Well versed in WestJet and WestJet Vacations culture, business model, internal departments, external partner relationships and software applications (Sabre Sonic, TTS).• Experienced in liaising with various WestJet and WestJet Vacations internal departments (i.e. Creative Services, Marketing, Digital, WestJet Vacations Product, WestJet Vacations Revenue, IT Marketing and Sales, International Airports, Guest Experience, Sales Planning, Corporate Communications, and many others).• Responsible for the planning, design and implementation of in-destination marketing material (i.e. destination letters, welcome brochures, care cards, and in-destination signage).• Built and implemented successful business case for the development of a web based guest-connection tracking app to help increase WVI in-destination guest satisfaction scores.• Developed and implemented all major WestJet Vacations and WestJet Vacations Groups guest promises (including the IROP Promise, Hurricane and Tropical Storm Promise, Re-accommodation Promise, and Schedule Change Promise).• Created procedure manuals for the Experience Delivery Support team, Destination Experience Representative team, and for our external Destination Management Company partners (over 100 procedures).• Manage the development, implementation, maintenance of Destination Representative Reporting Tools used for tracking guest connections, building work schedules, and generating statistical reports.• Facilitate Destination Rep, Support Specialist, and DMC training • Responsible for the planning, development and maintenance of over 600 bilingual destination binders across 30 international destinations.

• Work with our Destination Experience Reps and Destination Management Companies (DMCs) while liaising with transfer companies, hoteliers, and product buyers to make guest move transitions as seamless as possible.• Work with Destination Experience Reps (DERs) and various WestJet internal departments to resolve in-destination guest issues. • Work with hotel reservation, facilitate guest hotel moves using Soft Voyage TTS (The Travel System). Manage Re-accommodations due to hotel oversells, missed stop sells, and other circumstances.• Coordinate with WVI call centre agents and Team Leaders to establish line of communication and find suitable solution for the guests.• Work with Guest Solutions to coordinate guest movement

• As part of WestJet’s Contact Centre team, acted as a true problem solver by assisting our guests with new reservations, changes to reservations and general inquiries.• facilitate new bookings using Soft Voyage TTS (The Travel System) and Sabresonic (Flight booking system). • Manage complicated bookings for guests and travel agents.• Kept abreast of all travel products, hotels, excursions, destinations attending tourism board workshops, familiarization trips (FAMs), webinars, and product events.

• Create a remarkable experience for guests through one-on-one telephone contact to arrange air travel on WestJet Airlines flights, and provide information for guests with varying needs. Sell air travel to internal and external guests, answer questions and provide general information about travel with WestJet.• Use effective communication skills and sales techniques to help our guests choose the best travel experience for them.• Provide post-sale support, such as changing and cancelling reservations, using the SabreSonic Reservation System.• Effectively research and make decisions based on existing information available, while balancing the needs of the guest with the needs of the business.• Adhoc projects as assigned.

• Lease and Sales Consultant for the largest GM dealership in the province; well versed in over 70 GM car and truck models. Provided a buying experience for my customers that made a difference because I care; concentrated on all touch points of the customers car shopping experience (including research, purchase, delivery, and aftercare). Developed and implemented successful strategies to retain customer base.• Established own income goals consistent with corporate standards of productivity and strategized to meet those goals.• Maintained reputation by staying abreast of incoming inventory, features and accessories and how they benefit my customers.• Attended various sales seminars, workshops and auto-shows: performed routine competitor ‘drop-ins’ (GM & non-GM) to compare vehicle quality, pricing, and service to gain competitive advantage.• Consistently received bonus incentives for exceeding monthly sales targets (7 times within 12 month period).