Janet-Lee Norris Email and Phone Number

As a Project Management Professional, I build strong relationships with customers in order to deliver solutions that excite. I achieve this by partnering with customers to ask the right questions to elicit information. In addition, I identify and conceptualize requirements, interpret and synthesize information, and define technical specifications to shape a project’s plan.Leveraging project management and customer success experience, I oversee and monitor projects from initiation to delivery to meet delivery goals. I create project plan(s) and manage resources to ensure project schedule, budget, quality, and specification goals are attained. Additionally, I develop mechanisms for monitoring project progress and for reporting progress to internal and external stakeholders. Furthermore, I proactively identify and assess project issues and devise solutions to meet customer satisfaction objectives.Most recently, I worked as a Project Manager at Pierbridge. In this role, I provided strategic leadership to project professionals, ensuring on time delivery of projects. I assisted with leading my team to deliver the highest grossing year in the company’s history by cultivating a culture of collaboration, communication, best practice sharing, and teamwork. In addition, I reduced project delivery delays by conducting postmortem across all projects to determine common issues plaguing projects. Over and above, I devised a checklist for Sales to complete prior to handing any projects off to Customer Success teams, decreasing project impediments.Highlights of my knowledge and experience also include:✰ Strong project management fundamentals including project scoping and management, risk analysis and mitigation strategies, and change management.✰ Demonstrated ability managing multiple priorities and resources in a dynamic environment and delivering product capabilities to delight customers.✰ History of leading and supporting highly complex technical engagements across cross functional teams, building sustainable processes, and coordinating release schedules.✰ Proven record of earning trust with stakeholders who may possess disparate working styles; excellent written, verbal, and communication skills with an ability to influence at all levels.*Specialties: ==============Technical Project Leadership| Client Success & Adoption | Digital Transformation | Continuous Process Improvement | Lean Principles | Cross-functional Leadership | ISO | Training and Coaching