Jodi Leffingwell Mba Ed.D Email and Phone Number

Developed and implemented a multi-year strategy, to support the organization's goal of doubling in size from 25 to 50 urgent care centers within a year. Aligned HR and operational programs to meet the needs and resources required for scaling the growing business.Created a talent calibration and assessment process to identify internal talent and align them with growth and development opportunities. Implemented a succession planning program, utilizing a performance versus potential 9-box assessment, to foster the organization's growth and sustainability.Led the development and implementation of a coaching model as part of the performance management cycle, supporting performance improvement and addressing policy violations. Established a comprehensive performance management process, including addressing performance issues and conducting follow-up actions.Implemented leadership development initiatives, providing coaching and feedback to the Field and Center Leadership teams. Utilized the encourage coaching model to enhance leadership capabilities and foster a culture of continuous improvement.Evaluated training programs for efficacy, considering different learning styles, and leveraged the Learning Management System (LMS) and HR Information System (HRIS) to enhance training and development initiatives. Developed additional programming to address identified areas for improvement.Developed dynamic HR/People programs, to increase engagement and retention efforts. These programs contributed to creating a positive and inclusive work culture.Leads Talent Acquisition Learning and Development and Employee Relations Departments. Successfully hired over 1000 team members for various projects, demonstrating the ability to attract and retain top talent. Developed an in-house Provider recruiting program to increase healthcare staff's quality, retention and engagement efforts.

Executed full-cycle recruitment processes for various positions within the optical industry, including Optometrists, Opticians, and Front Desk staff. Developed and implemented effective sourcing strategies to attract top talent, leveraging job boards, social media platforms, professional networks, and industry-specific resources.Conducted comprehensive candidate screenings, interviews, and assessments to evaluate qualifications, skills, and cultural fit with the organization. Collaborated with hiring managers to define job requirements, establish selection criteria, and ensure alignment between candidate profiles and organizational needs. Maintained applicant tracking systems and databases, ensuring accurate and up-to-date records of candidate interactions and recruitment progress.Developed and executed innovative recruitment campaigns and events to enhance employer branding and attract a diverse talent pool. Provided guidance and support to hiring managers throughout the selection process, facilitating effective decision-making and ensuring a positive candidate experience. Contributed to the continuous improvement of recruitment processes, tools, and strategies, driving efficiency and effectiveness in talent acquisition efforts. Prepared and presented regular reports and metrics on recruitment activities, including time-to-fill, source effectiveness, and diversity hiring initiatives.

Oversaw the operations of 15 optometry practices, ensuring efficient and effective delivery of clinical and retail services within the optical industry. Developed and implemented standardized operational procedures and best practices to optimize productivity, enhance customer experience, and drive business growth. Provided leadership, guidance, and support to the optometry and retail teams, promoting a culture of collaboration, excellence, and continuous improvement.Monitored key performance indicators (KPIs) and operational metrics to assess practice performance, identify areas for improvement, and drive strategic decision-making. Conducted regular practice visits to evaluate compliance with company standards, address operational challenges, and implement corrective actions as necessary.Collaborated with cross-functional teams, including HR, Finance, and Marketing, to ensure alignment of operational strategies and initiatives with organizational goals. Managed and optimized resource allocation, including staffing, equipment, and inventory, to meet patient demand and achieve financial targets. Implemented training and development programs to enhance the skills and competencies of practice staff, ensuring high-quality service delivery and patient satisfaction. Fostered positive relationships with doctors, opticians, and support staff, facilitating effective communication, collaboration, and teamwork across the organization.Prepared and presented regular repo

Promoted to the role of Regional Learning Specialist - East, assuming responsibility for learning and development initiatives across the organization. Designed and delivered comprehensive training programs, including coaching training for field leaders, to enhance leadership capabilities and drive performance excellence.Conducted needs assessments and identified skill gaps to develop targeted learning solutions aligned with organizational objectives. Collaborated with HR and other stakeholders to ensure effective implementation of training programs, including logistics, scheduling, and resources.Leveraged various training methodologies and technologies, including e-learning platforms and virtual training tools, to deliver engaging and interactive learning experiences. Monitored and evaluated training program effectiveness, gathering feedback and making improvements as needed to optimize learning outcomes. Provided coaching and support to field leaders, offering guidance on leadership development, performance management, and employee engagement.

Promoted to the role of Regional Learning Specialist - East, assuming responsibility for learning and development initiatives across the organization. Designed and delivered comprehensive training programs, including coaching training for field leaders, to enhance leadership capabilities and drive performance excellence.Conducted needs assessments and identified skill gaps to develop targeted learning solutions aligned with organizational objectives. Collaborated with HR and other stakeholders to ensure effective implementation of training programs, including logistics, scheduling, and resources.Leveraged various training methodologies and technologies, including e-learning platforms and virtual training tools, to deliver engaging and interactive learning experiences. Monitored and evaluated training program effectiveness, gathering feedback and making improvements as needed to optimize learning outcomes. Provided coaching and support to field leaders, offering guidance on leadership development, performance management, and employee engagement.

Promoted to the role of Regional Manager, overseeing operations in the Northeast region and surpassing all established goals and targets. Led a team of managers and associates, providing guidance, support, and coaching to drive operational excellence and ensure exceptional customer experiences. Developed and executed strategic plans to achieve business objectives, including sales targets, profit margins, and operational efficiency. Implemented standardized operational procedures and best practices across multiple locations to drive consistency and optimize performance. Conducted regular performance evaluations, provided feedback and coaching to managers and associates to foster skill development and improve overall performance.Recognized as the top-performing Regional Manager in the company for consecutive years (2015 and 2016), exemplifying exceptional leadership and achieving outstanding results.

Successfully opened new business operations in the Northeast region, providing comprehensive training and support to ensure a successful launch.Developed and delivered training programs, both in-classroom and on-the-job, to equip employees with the knowledge and skills necessary to excel in their roles. Conducted training needs assessments and identified skill gaps, tailoring training initiatives to address specific learning objectives and improve overall performance. Led training sessions on product knowledge, sales techniques, customer service, and operational processes, ensuring consistent and high-quality training delivery. Monitored and evaluated training effectiveness, gathering feedback and making adjustments as needed to continuously enhance the training program.Recognized as Regional Trainer of the Year in 2013, showcasing exceptional dedication and impact in driving employee development and performance.

Chairman and founding member of organization. Oversees all aspects of organization, budgets, finance, development, marketing. Project Management. Supported the growth and development from the seed money to what is now over a quarter of a million dollar operating budget. This position has been pro bono.

Responsibilities included supervising staff and driving sales within Ready to Wear, Men’s, as well as other departments with a focus of encouraging excellent “Magic Selling” throughout the store.

Taught Middle School Math and Science curriculum to students in grades 6 through 8. Developed enrichment and remediation programming for middle school students. Serves as faculty mentor to new teachers coming from the Providence Alliance of Catholic Teachers Program at Providence College. Served on New England Association of Schools and Colleges committee for accreditation. Served as moderator for drama program. Developed programming to integrate technology into curriculum.

Counsel students on financial aid available for educational expenses. Managed stateGrant program according to federal guidelines for all reciprocal states. Verified student eligibility to receive federal and institutional aid. Processed student Appeals and refunds. Uploaded FAFSA information into university databases. Worked with Datatel and Powerfaids software.

Taught Middle School Math and Science curriculum to students in grades 6 through 8. Developed programming to integrate technology into the curriculum in Math and Science. Developed enrichment and remediation programming for students. Organized School science fair. Moderated drama program.

Conducted market research. Developed pre-sales materials. Generated leads. Organized and helped coordinate trade shows. Served as the liaison between sales team and management. Helped implement and maintain the Customer Relationship management program. Trained employees to use CRM program. Helped develop marketing collateral. Managed contracts.

Administered to partners to help secure over $60mm in capital for the fund. Maintained day to day office operations. Tracked deals and business plans. Worked with partner and New York New Media Association on Angel Investors program which connects new digital business with potential investors.