Jason Lei Email & Phone Number

Menlo Park, California, United States

San Francisco Bay Area

In addition to my previous responsibilities:• Okta SSO integration for SaaS apps and tools (SAML / OIDC)• Okta Workflows for account provisioning / deprovisioning, user auditing, event logging, etc.• Jamf / Intune MDM configuration profiles, policies, smart groups, app deployment• AWS EC2 AMI configuration• Integration of legal hold platforms (DISCO Hold/Onna) with Google Vault and Slack Enterprise APIs• Mentoring & training junior team members and be an escalation point for complex / urgent issues• Participation in cross-functional projects with other teams across the company

San Jose, California, United States

Sole engineer in charge of onsite IT support at one of Wish's offices, as well as supporting the rest of the company with our Service Desk team. Supporting everyone from individual contributors (ICs) to providing white glove support to C-level executives. From startup to post-IPO.• Supporting a mixed Mac / Windows / Linux / iOS / Android environment• Jamf & Intune MDM administration• Google Workspace (G Suite) administration (Gmail, Google Calendar, Google Drive, etc.) via Google Admin and Google Apps Manager (GAM)• Okta administration• Slack Enterprise Grid administration• Jira project & Confluence space administration• Active Directory and Azure AD (Entra ID) user & group administration• VPN support and network troubleshooting (PAN GlobalProtect)• Endpoint detection & response (EDR) administration (PAN Cortex XDR)• Multi-factor authentication (MFA) administration (Duo Mobile & Okta Verify)• Enterprise password manager administration (LastPass & 1Password)• WebEx & Google Meet administration as well as in-office conference room A/V support & setup• Company meeting support (all-hands, presentations, events, etc.)• VoIP administration• AWS IAM & S3 administration• AWS EC2 instance virtual machine (VM) administration• GitHub org and repo administration• SSH administration via OpenLDAP and phpLDAPadmin and dev environment troubleshooting• General software platform management and troubleshooting (Microsoft Office, Adobe, Tableau, etc.)• Asset management, procurement, and hardware troubleshooting of computers, peripherals, printers, and other IT equipment• Onboarding and offboarding in conjunction with HR and Workplace teams• Contribution and curation of the IT knowledge base

San Francisco, California, United States

• Front-line technical support via phone, email, chat, remote login, etc. for 5000+ end users nationwide with focus on timely first-call resolution while balancing multiple support queues and competing demands.• Support and Administration of:-Windows 7/10 OS environment-Microsoft Office & Outlook-Internet Explorer, Chrome, and Firefox web browsers-Accounts and groups in Active Directory-Mailboxes and distribution lists in Microsoft Exchange-VPN remote access for employees via Citrix, Junos Pulse, and SafeNet access tokens-Citrix VDI virtual desktops-Device management via Microsoft SCCM-Mobile device management (MDM) via Blackberry UEM-Cisco VoIP phones-HP Enterprise printers-Network connectivity issues-Financial and productivity software

San Jose, California, United States

• Setup, configure, and maintain computers, multimedia, and A/V equipment for public and classroom events• Assess and address client issues and concerns such as equipment use and troubleshooting relating to media and computer equipment (in-person and over the phone)• Image returned laptops using Symantec GHOST• Track and resolve issues via use of the BMC Track-It! ticketing system